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Customer Service Advisor - Migrant Help - Cardiff
Client: Maximus
Location: Cardiff, United Kingdom
Job Category: Other
EU work permit required: Yes
Job Reference: 418320730080
Job Views: 5
Posted: 02.06.2025
Expiry Date: 17.07.2025
Job Description:
General information
Job Posting Title: Customer Service Advisor - Migrant Help
City: Cardiff
Country: United Kingdom
Working time: Full-time
Description & Requirements
Be part of something great
Maximus is a global organisation that specialises in providing health and employment services to millions of people annually. In the UK, we employ around 5,000 people across the country to deliver impactful services, including assessments, health services, employability programmes, and specialist support.
The Customer Service Advisor is expected to provide an exceptional level of service to our service users, working with various organisations from charity, third sector, and government sectors.
The role requires:
* Understanding, supporting, and advising customers requiring a range of information, advice, and guidance.
* Providing telephone and multi-channel support with integrity, professionalism, and compliance with all relevant processes, procedures, and legislation.
* Meeting or exceeding Service Level Agreements (SLAs).
* Providing multi-channel information services and accurate, meaningful support.
* Listening patiently, empathising, and conveying a genuine desire to help.
* Maintaining Customer Records Management (CRM) system with accurate data input.
* Working with colleagues to ensure high customer satisfaction.
* Continuously improving services and responding positively to change.
* Researching effectively to meet deadlines.
* Operating in compliance with company policies, HR best practices, and relevant regulations including PCI, GDPR, ISO 27001, 9001, and 14001.
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