Position: Receptionist
Location: Near Sale (Greater Manchester)
Pay: £12.21 to £13.50 (dependent on experience)
Full Time
Days: Monday to Friday
Heart Dental has an exciting position for a Dental Receptionist. You will be the first person the patient sees upon entering the practice. The main purpose of the job is to provide a friendly and efficient front-of-house service to patients and visitors, book appointments, and support the organization of the diaries and lab orders.
Desirable Qualities
- Experience in dental
Responsibilities and Duties:
Answering the phone in a polite and timely manner
Booking and changing appointments both in-person and over the phone
Ensuring patients are booked in upon arrival and the clinicians are made aware
Dealing with incoming enquiries from patients, in person, over the phone, or via email
Sending communications to patients using their chosen method
Taking payments and cashing up
Receiving orders from suppliers as appropriate to your job role and notifying the appropriate person
Managing the laboratory orders within the practice, ensuring orders are sent to lab, tracked, and checked off
General administration such as scanning or photocopying
Ensuring patient records are kept up to date and stored securely
Being the first point of call for any complaints, being confident in the procedure and directing to the complaints manager as required
Qualities:
Good, friendly telephone manner
Knowledge of diaries and appointment systems; preferably experience of a Practice Management System
Work systematically and communicate with team members effectively
Versatile communication and patience to deal with difficult issues
Ability to manage phone systems, email correspondence, and face-to-face queries
Following instructions and processes under the guidance of your manager to achieve daily, weekly, and monthly tasks
Good organization and processing skills
Ability to apply policies into practice regarding GDPR, complaints, and information governance
Ability to work under pressure and work as a team
Competencies:
Good written and verbal communication
IT literate (Outlook and MS Office)
Ability to stay calm under pressure
Excellent team player as well as the ability to work independently
Ability to work efficiently with good time management
By applying, you consent for us to hold your details and contact you about this position and other future positions.
Please apply if you are interested in this dental receptionist position.
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