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Rail Operator at South Western Railway
At South Western Railway, you will be at the heart of ensuring trains are safely and efficiently dispatched, and stations are presented to the highest standards. You will provide up-to-date travel information to our customers and assist them in reaching their destinations safely and on time.
Your responsibilities will include, but are not limited to:
1. Safely dispatch trains from the platform, ensuring all customers are clear of the train and observing the correct signal. Normal colour vision is required.
2. Offer passenger assistance, including support with luggage and helping customers board and alight trains with ramps.
3. Keep customers updated about their journeys through announcements and face-to-face interactions, bringing your personality to create a personal experience.
4. Be flexible and proactive in your approach, handling various tasks such as cleaning, safety checks, rubbish clearance, and assisting customers, ensuring the station meets safety and quality standards.
* For a full list of responsibilities, please download the detailed job description available at the bottom of this advert.
Requirements:
* Organised, proactive, and able to prioritise tasks efficiently.
* Capable of handling repetitive tasks under pressure.
* Excellent communicator who enjoys working with people.
* Confident in approaching and talking to new people.
* Passionate about doing the right thing; customer service is a priority.
* This is a safety-critical role requiring passing a medical, including vision and hearing tests.
Applicants requiring a visa must have at least 6 months remaining at the time of appointment. Full-time training is provided, and commitment is required.
Working pattern:
Our services operate every day except Christmas, and shift work is required at all times of the day and week.
You will work an average of 37 hours per week, with additional hours on Sundays, following a 3-week rolling roster, including early, late, and weekend shifts.
Typical shifts include:
06:00 – 15:15 / 15:15 – 23:30
Sunday hours: 08:00 – 20:00
About FirstGroup:
South Western Railway is part of FirstGroup, the UK's largest rail operator and second-largest bus operator outside London. FirstGroup operates across the UK and Ireland, with over 30,000 employees dedicated to making travel smoother and more environmentally responsible.
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