We are seeking a Boiler Team manager for our client based at their busy offices in Rural Suffolk (About 20 minutes from Bury St Edmunds) in the village of Walsham Le Willows. This role is offered on a full-time permanent basis and offers an excellent opportunity to join a thriving company at an exciting time. The Company The company are a property maintenance company who provide a wide range of services to customers all over the UK. These include gas and electrical safety inspections, across the UK primarily within the residential market. Recently the company have expanded their scope to include boiler installations as well as repair. The Job The boiler team manager plays a vital role within the overall business and is responsible for installations and boiler repairs and the management of the end to end process within each. This is from the initial point of quotation through to the successful, profitable and complaint installation. For this role we are seeking someone with technical knowledge and commercial understanding along with a keen focus on delivering outstanding client service. Duties will include: Lead and engage a small, but growing team Work alongside other team members in the day to day delivery of the installation and repairs service Develop and maintain string relationships with the national network of remedial and installation engineers BE accountable for profit/loss margins for all boiler installations and repairs and coherently report on a monthly basis to senior stakeholders Build strong relationships with Key clients in order to retain and grow on-going work stream Working collaboratively with Directors and Senior Management and other internal departments Driving a commercially focussed team whilst also providing an unrivalled customer experience Working closely with the Sales/ Marketing team to aid in the generation of geographically targeted growth Oversee and develop commercially beneficial relationships with key suppliers and stakeholders Implement an Engineer resourcing plan to ensure there is capability to increase growth and install capability Provide adhoc technical support and advice to other departments as required The Requirements Gas Engineering experience is essential ideally also with experience of boiler installations and repairs Self-motivated with the ability to operate with a hands-on approach in an emerging team An effective communicator with the ability to adapt your communication depending on the audience An excellent influencer who can engage all levels both internally and externally Highly organised with an eye for detail and compliance Proven commercial business acumen, driven by targets to build business profitability Able to assimilate market information quickly and understand its commercial implications Computer literacy is required In MS Office and CRM systems and the ability to confidently navigate other software packages To Apply If you are seeking a busy and customer focussed role where there is real opportunity to progress then you can apply to Gemma Turp through our website or alternatively, you can email a copy of your CV to gemma@horizoneast.co.uk We aim to respond with specific feedback to every applicant via email within 14 days. However, as we are a small two-person independent agency, if we are extremely busy this may take longer. If you would like feedback sooner, then feel free to contact us via email and we will come back to you ASAP. About Horizon Horizon Search and Selection Ltd is owned and run by Gemma and Kate from our private offices in Bury St Edmunds. We’ve been in business for 12 years but have a combined 30(ish!) years’ recruitment experience between us. We’re friendly recruitment folks and love what we do. Here, we are acting as an employment agency on behalf of our client, the employer. We act as the ‘introducers’, so if you are successful, you will be directly employed by our client. We never share your details with anyone (including our client) without your consent. Any questions? Get in touch! GDPR Please note that all applications and enquiries are treated in the strictest of confidence. As part of our GDPR compliance, your CV and contact details will not be held by us for longer than 30 days unless written consent to do so is requested and obtained. Your CV and contact details will never be shared by us with a 3rd party unless specific consent has been obtained to do so. For more information on our privacy policies and how we comply to the GDPR then please visit our website and click on our privacy policy at the bottom of the page.