The Role:
We are seeking an experienced Senior IT Engineer to join our on-site IT team at our Ardleigh Green campus.
This is a hands-on senior technical role, providing third-line support across end-user support, servers, and networking, and acting as a key escalation point for Engineers and Technicians on site. You will work under the direction of the IT manager, taking operational ownership for the quality, timeliness and technical standard of IT support delivered on campus
You will be expected to lead through experience – diagnosing and resolving complex technical issues, menitoring junior staff, and taking responsibility for incidents through to resolution in a busy, live operational environment.
This role will suit someone who enjoys being close to the environment they support, is comfortable balancing hands-on technical work with leadership responsibilities, and has experience support live systems.
Key Responsibilities:
* Act as a senior technical escalation point for complex incidents affecting systems, networks and services.
* Provide technical leadership and guidance to Engineers and Technicians on site.
* Deliver senior-level support across networking, including switches, firewalls, Wi-Fi and connectivity.
* Carry out hands-on technical work where required, including end-user support, systems administration and infrastructure tasks.
* Manage incidents and technical tasks through to completion, keeping users informed and escalating appropriately.
* Contribute to local projects and wider College IT initiatives.
Who You Are:
* Demonstrable hands-on experience supporting live IT systems in a production environment.
* Experience acting as a technical escalation point for complex incidents.
* Practical experience troubleshooting network connectivity, including switches, Wi-Fi and firewalls.
* Strong working knowledge of Windows 10/11, Active Directory, Microsoft 365/Entra/Intune and mixed PC/Mac environments
* Experience mentoring or providing technical guidance to other IT staff.
* Excellent communication skills and confidence working with both technical and non-technical users.
What We Offer:
* Pension: New City College provides a career average pension scheme for all staff (TPS or LGPS)
* Accessibility: All college sites are easily accessible for wheelchair users and via public transport (bus, DLR, or tube).
* On-Site Facilities: Free access to on-site gym facilities at some campuses and on-site cafes serving subsidised food and drinks.
* Staff Development: Five CPD (Continuing Professional Development) days per year, with access to industry-standard facilities and a collaborative working environment. Leading to opportunities for career advancement and professional development in a supportive setting.
* Financial Perks: Interest-free loans for annual travel season tickets. Health cash plan (reimbursement for dental, optical, and therapy treatments) and a completely confidential Employee assistance program.
* Discounts: Save money on day-to-day expenses, shopping, dining out, DIY, and travel.
About New City College:
New City College is proud to be an Ofsted Outstanding college, the largest in England to receive this top rating. With campuses across east London, south-west Essex, and two language schools, we are a sector leader in further education.
Joining NCC means becoming part of a forward-thinking, collaborative team committed to delivering high-quality education and skills that benefit our students and communities. We offer industry-standard facilities, expert staff, and strong partnerships with leading organisations. Our focus on future-ready skills and technology ensures students are well-prepared for higher education or employment, and employers trust us for staff training and development.
Following the merger of seven colleges, NCC has become one of the UK’s most influential FE providers, offering sixth form education, adult learning, apprenticeships, ESOL, EFL and SEND. With a turnover of £130 million, 20,000 students and 1,800 staff, we are a major force in the sector.
We are proud of our inclusive, diverse community and have a zero-tolerance approach to racism and discrimination. As we look ahead, we remain committed to investing in our people and resources to provide an excellent, supportive learning environment that meets the needs of both students and employers.
We are committed to building a workforce that reflects the diversity of the communities we serve and actively welcome applications from candidates from Black, Asian and Minority Ethnic backgrounds. This does not prevent any other candidate with or without a protective characteristic from applying for our jobs.
As the College supports a number of children and vulnerable adults, all staff are exempt from Section 4(2) of the Rehabilitation of Offenders Act 1974. Accordingly, all staff will be subject to an Enhanced DBS check, along with a check of the Children’s Barred List if engaged in regulated activity. Any offers of appointment may be withdrawn if these checks prove unsatisfactory. Self-disclosure will be required as part of the recruitment process. Failure to make a full disclosure or to provide sight of your DBS certificate may result in the withdrawal of your offer of employment. The College's DBS policy on the recruitment of ex-offenders is available upon request.