Job Overview
We have an exciting opportunity to join our team as an Outpatient Booking Officer. The post holder will be responsible for booking outpatient appointments for Frimley Health Foundation Trust Dermatology service and Plastic Surgery. They will have an active role in the implementation, as well as ongoing monitoring of both new and existing appointment systems. The post holder will assist with meeting Trust targets and be required to offer very high customer service skills for patients and both internal and external staff.
Main duties of the job
The Main Duties Of The Role Will Be
* Arranging appointments over the telephone with patients
* Managing Dermatology and Plastics call centre
* Booking patient appointments from waiting lists
* Rescheduling and cancelling appointments at short notice, when required
* Liaising with clinical admin, consultants from multiple specialties and CNS teams
Working for our organisation
Frimley Health NHS Foundation Trust is committed to being an inclusive and disability confident employer and has been awarded the Gold for the Armed Forces Employment Recognition Scheme. We provide first‑class development opportunities for all staff and have a wide range of professional, management and leadership, and clinical skills training available. We know how important it is to have a healthy work‑life balance; this benefits not only individuals but also the patients we care for. We encourage applications from people who wish to work on a flexible basis, recognising that flexibility may mean a range of different working patterns and hours – we do our utmost to work with staff to meet their needs and those of our service and its users.
Detailed Job Description and Main Responsibilities
For a full list of responsibilities and tasks associated with this role, please refer to the job description/person specification attached to this vacancy.
Person specification
Qualifications
* GCSE English and Maths pass or equivalent
* ECDL or equivalent
Desirable qualifications
* NVQ Level 3 Administration or equivalent practical knowledge
Experience
* Experience of working in a hospital or busy office environment
* Significant experience in difficult patient situations
* Customer care experience
Desirable experience
* Call centre experience
* Previous booking experience
Skills
* Good communication skills both verbal and in writing
* Excellent customer service skills and evidence of dealing with telephones and meeting targets
* Exceptional interpersonal skills
* Ability to multi‑task
* Ability to escalates any issues as necessary
* Logical thinker, able to reason, analyse situations effectively and deal with a multitude of queries
Desirable skills
* Knowledge of current NHS issues relating to the Referral To Treatment targets waiting lists and the Trust Access Policy
* Knowledge of medical terminology
Apply online now
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