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Position: Technical Support Specialist
Location: Halifax
Hours: Monday to Friday Days (38.75hrs)
Pay: up to £40,000
Benefits: Pension: 6% employer, 5% employee, 28 days holiday (including statutory), death in service 3x annual salary
About your new Technical Support Specialist role
Are you a technically skilled professional with a passion for diagnostics and customer service? We're hiring a Technical Support Specialist to provide expert assistance to mobile engineers and service teams, ensuring high-quality maintenance, repair, and customer satisfaction.
The Technical Support Specialist will be responsible for
* Deliver technical support to field engineers, troubleshoot issues, and guide diagnostics and repairs.
* Provide training for internal technicians on electrical, engine, and diagnostic systems.
* Conduct inspections, use technical manuals and diagnostic tools to identify and repair faults.
* Ensure adherence to health & safety standards and quality assurance policies.
* Maintain accurate documentation and parts inventory for repairs and support activity.
* Collaborate across departments and contribute to ongoing technical improvement projects.
* Support customer service teams in resolving technical issues with clients.
Experience required for the Technical Support Specialist role
* City & Guilds Level 3 in Vehicle Mechanical & Electronic Systems or equivalent.
* Strong experience in auto electrical fault diagnosis, diagnostics systems, and heavy/specialist vehicles.
* Excellent problem-solving, communication, and interpersonal skills.
* Ability to work independently, prioritise tasks, and deliver under pressure.
* Flexible with working hours, including occasional callouts.
* Valid UK driving licence required.
This is a great opportunity for someone hands-on and solution-focused to play a key role in technical support and training across a growing engineering service team. Apply now with an updated CV to join a company that values expertise and continuous improvement. #J-18808-Ljbffr