Job Overview
Supervise and lead your team to deliver a high standard of guest experience. Working together you will drive revenue at every opportunity, ensuring all team members receive the correct training to upsell and explain promotions to our guests.
Responsibilities
* Lead daily operations in a hospitality food & beverage department.
* Ensure training and service standards are maintained.
* Motivate and build a collaborative team environment.
* Upsell guests and promote available packages and offers.
Qualifications
* Previous supervisory experience in a hospitality food & beverage setting.
* Professional, efficient, and service‑oriented background.
* Good knowledge of wines and spirits.
* Strong team motivation and leadership skills.
About the Hotel
Dunston Hall Hotel, Spa & Golf Resort is located in Norwich and is a 166‑bedroom property. The hotel offers beautiful garden views, an 18‑hole golf course, dining options including the Brasserie restaurant, Bunkers bar and a terrace bar, afternoon tea, private dining, meeting and event spaces. Leisure facilities include a gym, pool, sauna, steam room, and a relaxing Elemis spa.
Employer Commitment
The QHotels Collection are proud to be a Disability Confident employer and we are committed to diversity, inclusion, and equal opportunities for all. If you require any reasonable adjustments to any stage of the recruitment process, please let us know so we can make the changes accordingly. We proudly support the UK Armed Forces and are a signatory to the Armed Forces Covenant, having achieved the Silver Award.
Compensation & Benefits
Salary: £12.71 per hour (Full time)
* Free health club membership (T&Cs apply)
* Golf discounts including membership, guest rates, green fees, buggies and clothing
* Discounts across the QHotels Collection (Family & Friends)
* Support with training & professional qualifications, including course fees
* Various learning & development opportunities
* Access to an Employee Assistance Program – Hospitality Action
* Refer a friend scheme
* Free parking
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