Company Description
Home Instead is the UK’s leading home care provider dedicated to transforming the way older people are cared for in later life. With a commitment to relationship-led, personalised care, we operate over 250 independently owned offices delivering services such as companionship, personal care, and specialised support for conditions like dementia and Parkinson’s. Our mission is to make a positive difference every day by providing outstanding care with compassion and respect.
Job Description
Job Purpose:
To ensure clients receive a high-quality, person-centred live-in care service by overseeing live-in care packages, supporting and supervising live-in Care Professionals, coordinating scheduling and placements, and promoting live-in services within the community. This role combines operational coordination with quality assurance to ensure smooth delivery and excellent client outcomes.
Live-In Care Scheduling & Package Management
* Coordinate and schedule live-in care packages, ensuring continuity and suitability of placements.
* Match live-in Care Professionals to clients based on skills, experience, preferences and compatibility.
* Plan and manage changeovers, emergency cover and rota adjustments for live-in services.
* Maintain accurate client and Care Professional records in the digital scheduling/care management system.
* Work with the office team to ensure new and existing live-in packages are resourced promptly.
Recruitment Support for Live-In Care Professionals
* Support recruitment needs for live-in Care Professionals by feeding in resourcing requirements and availability.
* Assist with screening/interviews and onboarding activity where required.
* Support induction and early-stage engagement to help new live-in Care Professionals settle into role.
* Work with recruitment teams to ensure staffing levels meet current and future live-in service demand.
Support, Supervision & Retention
* Provide ongoing support to live-in Care Professionals, acting as a key point of contact for guidance and problem-solving.
* Complete supervisions, spot checks, quality monitoring and welfare checks in line with company standards.
* Promote engagement, wellbeing and retention through regular communication and timely escalation of concerns.
* Support Care Professionals with use of care planning technology and documentation expectations.
Quality Assurance, Auditing & Compliance
* Create, update and audit live-in care plans, risk assessments and client documentation (including digital care planning).
* Conduct audits of eMAR, care notes and compliance files to maintain safe and consistent standards.
* Support safeguarding, incident reporting and action planning in line with policies and regulatory requirements.
* Maintain accurate records using approved systems and contribute to quality reporting.
Networking, Promotion & Stakeholder Engagement
* Network with local professionals, community groups and referral partners to raise awareness of live-in care services.
* Promote live-in services to prospective clients and families, supporting service growth and continuity of care.
* Maintain regular communication with clients, families and professionals, completing service reviews where required.
* Arrange and support client and live-in Care Professional introductions to build strong, trusting relationships.
* Support on-call duties if required, including responding to live-in package changes and emergencies.
* Provide short-notice operational support to maintain safe service delivery.
* Work collaboratively with the wider team to support business needs and maintain service standards.
Qualifications
Essential Criteria
* Level 3 NVQ in Health and Social Care or equivalent.
* Experience in the care sector, ideally including live-in care services.
* Experience of supervising/supporting Care Professionals and completing quality checks.
* Experience of working with MAR/eMAR and medication in a supervisory role.
* Knowledge and understanding of legislation and regulations specific to Health and Social Care.
* Strong communication skills with the ability to build rapport quickly with clients, families and professionals.
* Confidence using care management technology and supporting/training Care Professionals.
* Understanding of confidentiality and information governance within current legislation.
* Organised and flexible, able to manage competing priorities and respond to live-in package changes.
* Full driving licence and access to transport (where required within the territory).
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