Service Delivery Manager - Secure Cloud Services (DV Security Clearance)
As a Service Delivery Manager at CGI, you will lead the delivery of secure, high‑impact services that support mission‑critical operations across the Space, Defence and Intelligence sector. You will ensure the seamless operation of cloud‑based services, driving performance, reliability and continuous improvement while fostering strong relationships with clients and partners.
Location: Site near Gloucester, 5 days a week. Requires UK Security Clearance or eligibility to obtain clearance.
Responsibilities
* Lead and deliver end‑to‑end service management across secure cloud environments.
* Engage and influence client stakeholders, building trusted relationships.
* Monitor and improve service performance against agreed SLAs and KPIs.
* Manage and mitigate risks, issues, and dependencies effectively.
* Coordinate and align cross‑functional teams and external partners.
* Report and communicate service performance, risks, and commercial status.
* Drive and embed continuous service improvement initiatives.
Qualifications
* Strong experience in service delivery or IT service management within complex or secure environments.
* Proven ability to manage stakeholders, drive performance, and lead service improvements.
* Strong stakeholder communication and engagement skills.
* Experience leading and coordinating cross‑functional teams.
* Solid understanding of risk and issue management.
* Knowledge of ITIL frameworks and best practices.
* Understanding of Oracle cloud infrastructure.
* Experience with performance reporting and service metrics (desirable).
* Commercial awareness, including T&M and fixed price models (desirable).
* Experience driving continuous service improvement (advantageous).
Compensation & Benefits
Competitive salary, excellent pension, private healthcare, and a share scheme (3.5% + 3.5% matching). CGI is committed to inclusivity and holds a Gold Award for support of the Armed Forces Corporate Covenant.
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