Deputy Service Manager Oldham
Location: Oldham
Salary: £31,973
Contract Type: Permanent Full Time
About Us
At The Calico Group, our purpose is clear: to make a real difference to people’s lives. Whether supporting individuals in recovery, helping communities thrive, or enabling employees to grow, we are committed to creating opportunities that transform lives.
We embrace diversity in all its forms and take pride in employing a workforce that reflects the rich and varied communities we serve. Your skills and experiences could make all the difference – join us to be part of something extraordinary.
Safenet is an innovative value led charity empowering people to live free from domestic abuse through the provision of fair, inclusive and compassionate support services. Every day, we support those who reach out to us to live increasingly positive, safer, and healthier lives. We have a shared purpose as part of the Calico Group to make a real difference to people’s lives.
We are at the forefront of promoting safe healthy relationships and the conditions for productive and positive futures. Safenet deliver innovative and life-changing services to support over 500 victims and survivors each year. We are based in Burnley, Lancaster, Rochdale, Bury, Preston, Pendle and Oldham.
We are also recruiting for:
Triage Worker Idva – Bury
1. Safe Accommodation Worker – Burnley
2. Domestic Abuse Practitioner Outreach – Preston
3. Bank Positions – Various locations in Lancashire and Greater Manchester.
4. Please email careers@calico.org.uk with an updated CV for further information.
The Opportunity
We are looking for high calibre, passionate, caring individuals who are excellent team players and are committed to providing high quality, trauma informed services for victims and survivors of domestic abuse.
The role will provide range of practical housing and administrative provision within a supported housing environment. The role is the first point of contact for the Safenet safe accomodation located in Oldham and will ensure emergency access to accommodation for women, men and children through a concierge function.
For further information about the role, please visit the Role Profile.
What We’re Looking For
We believe in recruiting for potential as well as experience. Our ideal candidate will have:
Essential Core Skills
5. Excellent communication skills, both written, verbal, plus via latest tech, including online/digital platforms ie virtual team / external meetings where required
6. Experience of working on your own initiative using excellent time management and organisational skills as well as within a multi-disciplinary team environment.
7. Experience of delivering results in a housing management role and or be able to demonstrate transferable skills and experience.
8. Experience of leading, developing and managing an effective team with a supportive wellbeing focus
Ability to work pro-actively and collaboratively with representatives of partner agencies.
9. Ensure comprehensive support packages for residents to improve pathways into and out of SafeNet services, reducing barriers for residents.
10. A clear understanding of performance monitoring and ability to write reports for a range of audiences.
11. Knowledge and understanding of domestic abuse and/or aligned values and willingness to learn.
12. Knowledge of local and national approaches in tackling Domestic Abuse including legislation and frameworks that protect victims and survivors.
13. Knowledge of Women’s Aid National Standards for providing survivor led services.
14. Confidence in using computer packages i.e., word documents, emails, spreadsheets, and in-house case management systems
15. Aligned with and ‘modelling’ Calico and SafeNet’s culture and values to nurture an inclusive and compassionate environment.
Health & Safety Awareness
All of our employees are required to work in a safe way, wear appropriate personal protective equipment (PPE), and keep themselves, other colleagues and customers safe. You will be expected to update your knowledge and skills on Health & Safety if successful in your application.
Safeguarding
We work with adults and children who may be ‘at risk’ and expect colleagues to work in a way which protects the people we support from harm. Our colleagues are expected to identify people ‘at risk’ and confidently report any Safeguarding concerns as appropriate within the service.
Digital
Across our services, we use a range of technology and systems and expect colleagues to use them effectively and safely following cybersecurity and data protection principles (UK GDPR). Full training on specific systems is provided but a willingness to learn and develop is essential.
Equality, Diversity, and Inclusion (EDI)
The Calico Group welcomes diversity and champions the rights of those in society who may be marginalised. Our employees are expected to be inclusive, embracing those from different backgrounds to develop a fairer society.
Desirable:
16. Training in trauma-informed care or domestic abuse awareness.
17. Experience handling incidents such as disclosures of abuse, medical emergencies, or safeguarding concerns.
18. Working knowledge of safeguarding procedures for adults and children.
19. Liaising with external agencies such as police, social services, housing providers, or health professionals.
20. Contributing to referral or assessment processes.
21. Direct work with people affected by domestic abuse, homelessness, mental health issues, or trauma.
22. Experience or training in handling emergencies, including safeguarding and domestic abuse disclosures.
23. Experience liaising with police, social services, housing officers, or support charities.
24. Understanding of refuge security protocols and ability to enforce them.
25. Vigilance in monitoring access and responding to potential threats.
26. Understanding of UK safeguarding laws and procedures.
27. Familiarity with the Domestic Abuse Act 2021 and housing rights.
28. Ability to manage emotional impact of the role and maintain professional boundaries.
If you share our values and are ready to grow through continuous learning, development, and the support of a dedicated team, we want to hear from you!
What’s in It for You?
At The Calico Group, we value our people and offer a supportive, inclusive culture alongside fantastic benefits:
29. Bravo Benefits – Exclusive discounts at popular high street brands including many retailers and restaurants.
30. Westfield Health – Our company funded cash plan, with access to a Doctor 24/7 – for you and your dependents.
31. Mental Health Support – Access emotional and mental well-being services through Spectrum.
32. Cycle to Work Scheme – Save on commuting costs while staying active.
33. Pension Options – with employer pension contributions.
34. Life Assurance – Peace of mind for you and your loved ones.
35. Financial Advice – Expert guidance to help manage your finances.
36. Recognition Awards – Celebrate your achievements with our recognition programs.
37. Meaningful learning and development programmes with regular focus on your individual growth.
38. Gym Membership Discounts – Stay fit with local gym access.
39. One Calico Events – Connect and unwind at our employee social gatherings.
40. Paid Professional Fees – We’ll cover the cost of professional subscriptions so you can continue growing your career.
41. And much more! We also offer enhanced holidays, sickness, maternity, and paternity options, ensuring you feel supported when you need it most.
How to Apply
Click Apply Now to complete your application online. Applications close on 09/06/2025.
For an informal chat about the role, contact Samantha Conaty at sconaty@safenet.org.uk
We can’t wait to welcome you to our team!
Inclusive Hiring at Calico
We’re committed to creating a workplace where everyone feels valued and can thrive. If you need any adjustments during the recruitment process or would like to discuss accessibility, please let us know at careers@calico.org.uk
Our Commitment to Safeguarding
The Calico Group is committed to safeguarding and promoting the welfare of all our customers employees, and volunteers. Successful candidates will be subject to a DBS check (Disclosure and Barring Service) and appropriate pre-employment checks in line with our safeguarding policies.