Project Provisioning Co-Ordinator at Opus Technology
Customer Experience Specialist
Imagine yourself in a role where your professional growth and creativity are championed every step of the way. Opus is the UK’s largest independent Managed Service Provider, recently ranked as “World class” by the Best Companies to work for awards.
Be a key player in our Service Delivery Team.
As an individual you will be responsible for first line responses to customer service requests by telephone, email, web, and portal.
Responsibilities
* Maintaining Customer Satisfaction
* Maintaining allocated work pools ensuring all cases are worked according to their SLAs and pro-actively manage the CRM tickets
* Competency on all supplier portals and communication processes
* Ad hoc cover for accepting orders/deliveries, dealing with post
* Ad hoc cover for logistics controller ensuring the day-to-day orders are placed and parts are delivered within the required timeframes
* Providing out of hours support to our customers within the Networks on call schedule (on-call schedule rotates 7 weeks – 1 week on / 6 weeks off with a waiting list to join)
Salary and benefits
* Salary £27k
* 25 Days Holiday + UK Bank Holidays
* Hybrid working (3 days a week in the Reigate office)
* Other organisations may call this role Client Success Specialist, Customer Service Advisor, Customer Experience Agent or CX Advisor.
The talents we are excited to see
We are seeking a Customer Experience Specialist who is / has:
* At least 5 GCSE Grades at ‘C’ level or above including Maths and English
* Minimum 12 months previous employment in a customer service role
* PC literate. IT Microsoft Office proficient. Exposure to databases preferred
* Methodical work ethic. Strong on conflict resolution. Strong problem-solving ability as well as excellent customer care skills
* Ability to communicate at all levels with an excellent telephone manner
* High level of personal motivation, looking to further skills and career through In-House training
* Ability to multitask is vital to this role
Exclusive benefits
* A comprehensive Private Healthcare and Cash Plan
* Entry to the £3,000 quarterly Dreamball draw
* Regular fully funded companywide events
* Complimentary daily breakfasts in the office
* Monthly ‘outstanding performer’ accolades
* Pension and life insurance
* Personalised training and development pathways
* Enriching paid volunteering days
* A rewarding Refer a friend scheme (£1,000)
* The flexibility to adjust your holiday allowance
Role details
* Seniority level: Entry level
* Employment type: Contract
* Job function: Other
* Industries: Telecommunications
Opus values collaboration and customer focus. If you’re ready to join a dynamic team and contribute to a growing technology provider, we’d love to hear from you.
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