Job Description
This is a remote position.
3 months contract with a local authority
Summary
* The Revenues Officer will provide precise administrative and customer-focused support within the Revenues Team, playing a crucial role in the timely billing and effective collection of Council Tax. This position ensures that council tax account records are maintained in accordance with legislation and service standards, aiding Shropshire Council in achieving its performance targets and delivering high-quality services to residents.
Responsibilities
* Maintain and update council tax account records to ensure prompt and accurate billing and collection.
* Stay informed about relevant Local Taxation legislation, regulations, and procedural changes.
* Assist in the efficient recovery of outstanding council tax, adhering to agreed policies and guidelines.
* Propose, verify, and process refunds for overpaid council tax.
* Handle customer inquiries via telephone and written communication in line with service standards.
* Deliver a high standard of customer service, maintaining professionalism and empathy at all times.
* Negotiate and monitor payment arrangements within Council collection policy.
Requirements
* Experience in an administrative, financial, customer service, or revenues-related environment.
* Proficiency in handling customer inquiries both verbally and in writing.
* Experience working with computerised systems to maintain accurate records.
* Good standard of general education (e.g., GCSEs or equivalent).
Additional Information
* Working hours: 37 hours per week, standard 9-5.
* Fully remote position.
* The role requires a DBS check.
* Bi-weekly payment schedule.
The role closes soon, apply ASAP.
Requirements
The Revenues Officer will provide accurate administrative and customer‑focused support within the Revenues Team, contributing to the timely billing and effective collection of Council Tax.