Key Responsibilities
* Maintain a constant, active presence on the shop floor, leading all service periods from the front.
* Take immediate control during peak times, increasing team pace and directing staff to maximize throughput.
* Manage queue flow and staff positioning to ensure every customer is acknowledged and served efficiently.
* Resolve operational issues in real-time to ensure seamless service delivery.
Commercial Performance & Cost Control
* Maximise revenue during all trading periods, ensuring no sales opportunities are missed due to poor organisation.
* Drive team awareness of targets and encourage active upselling.
* Manage labour scheduling and productivity in line with demand and company targets.
* Maintain rigorous control over waste and stock management through operational discipline.
Team Management & High Standards
* Set and enforce clear expectations regarding professional behaviour and urgency.
* Maintain a "zero-tolerance" approach to distractions (e.g., phone use or staff disengagement) during service.
* Directly address performance or behavioural issues in the moment.
* Nurture a culture of accountability, professionalism, and high energy.
Operational Excellence
* Ensure the site is pristine, organized, and fully compliant with brand standards always.
* Take full ownership of site outcomes; identify and resolve problems proactively without relying on external intervention.
Candidate Profile
The ideal candidate is a "force of nature" on the shop floor—someone who enjoys the buzz of a busy shift and isn't afraid to challenge the status quo to achieve results.
Requirements
* Experience: Proven track record in a fast-paced Food & Beverage, Hospitality, or high-volume Retail environment.
* Leadership: A "lead-from-the-front" style with the confidence to direct and manage people under pressure.
* Attributes: High energy, commercially minded, and comfortable being the most accountable person on-site.
* Mindset: You must be comfortable with direct feedback and enforcing high standards of discipline.
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