Parkingeye’s Customer Service Team provide a professional, best-in-class service to all our customers, whether internal, client or external. The Attendant Mobile Supervisor will provide effective parking enforcement, customer service and marshaling activity, whilst also supporting the Attendant Regional Manager/Supervisor with the smooth running of the team. You’ll patrol the car parks to ensure the terms and conditions are adhered to and be first point of contact for customer parking/team support and technical queries. You’ll conduct site observations on a team of Attendants and step in to cover other sites during periods of absence. To succeed in this role, you need to be positive, resilient, adaptable and a confident communicator. KEY DUTIES AND RESPONSIBILITIES: Provide customer service and parking related guidance to car park users whilst enforcing the clients parking policy. Be adaptable to changing routes and activities across your designated patrol area. Proactively patrol the car parks to enforce and advise on parking restrictions as required. Issue Parking Charge Notices in accordance with the appropriate legislation and code of practice. Proactively identify signage/equipment issues which require investigation and provide first line maintenance. Professionally manage challenging conversations with car park users. Take a proactive approach in managing traffic flow on the car park as required. Liaise with internal departments and the client to improve parking compliance on-site. Report all incidents & accidents. To adhere to company policy and compliance when enforcement action is required. To remain up to date on the GDPR & H&S requirements of your role. To remain up to date on industry standards. Carry out Customer Service Attendant observations Provide operational support for enforcement and marshalling activity Support the roll-out of any related changes to the team Provide any feedback to the team on quality or performance Champion our BLEND values: Be Passionate, Lets Innovate, Embrace Collaboration, Nurture Trust and Drive Excellence FORMAL QUALIFICATIONS AND EXPERIENCE REQUIRED: Strong ability to communicate with customers & colleagues during difficult and demanding circumstances Good time management and organisational skills Experienced in delivering excellent customer service Ability to work productively under pressure, maintaining balanced emotions and a positive outlook Must be able to work in an outdoor environment Valid driving licence PERSONAL ATTRIBUTES/SKILLS Excellent communication skills, including providing operational updates to the Attendant Regional Manager Demonstrating professionalism in all interactions Able to build trust with colleagues Highly self-motivated Willingness to assume responsibilities and take ownership of tasks Ability to set and work to deadlines and remain agile to changing scenarios Demonstrating the Parkingeye Blend Values of Be Passionate, Let’s Innovate, Embrace Collaboration, Nurture Trust and Drive Excellence