Job Description
The Business Administrator sit at front of house, and is the first point of contact for clients, Care Professionals and other visitors to the office. The role is also the first point of contact via phone and email for new and existing clients and Care Professionals. More than an administrator, the best person for the job is a solution-provider and problem solver. As well as having excellent customer service skills and demonstrated levels of productivity, our new Business Administrator will be happy to participate in aspects of recruitment, scheduling, new client onboarding, team meeting organisation, and other functions which keep our business running smoothly.
Qualifications
Essential skills and experience:
1. A people person with warm and friendly customer service skills.
2. Competent using office programs (e.g. MS Office, Google Docs etc.) with the aptitude to learn new software & systems.
3. Proven experience in office administration within a busy office environment.
4. Strong organisational skills with the ability to multitask.
5. Self-motivated and able to work flexibly.
6. Excellent written and verbal communication skills.
7. Keen eye for detail and the ability to work accurately under pressure.
8. Strong team player with the confidence to work alone.
Desirable skills and experience (any one of these is a benefit):
- Knowledge / experience of the care industry
- Experience of managing sales enquiries / CRM pipeline
- Recruitment / HR experience
Additional Information
If you have a passion for caring and the motivation to help us achieve our ambitions, we would love to hear from you.
We encourage applications from all sections of the community as we want to reflect the neighbourhoods in which we work. Home Instead is committed to safeguarding and promoting the welfare of adults and expects all staff to share this commitment.This role is subject to DBS enhanced disclosure.