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Tees, Esk and Wear Valleys NHS Foundation Trust
Location:
Middlesbrough, United Kingdom
Job Category:
Other
EU work permit required:
Yes
Job Reference:
83cce97783f6
Job Views:
5
Posted:
13.08.2025
Expiry Date:
27.09.2025
Job Description:
Job summary
We are seeking 2 enthusiastic Patient Systems Officers on a full-time, permanent basis.
This role offers an exciting opportunity to join the Patient Systems Team, developing and providing technical support and systems administration for TEWV's portfolio of Patient Information Systems including CITO, Electronic Prescribing, Paris, and SystmOne.
We are committed to supporting our staff in achieving a healthy work-life balance and offer an excellent range of benefits for you and your family.
We want our staff to feel valued, supported, and part of a close-knit team at TEWV where everyone's voice is heard and appreciated.
We are committed to supporting our staff with their continuous professional development.
Main duties of the job
* Undertaking technical database management, system administration, and development of large-scale patient systems.
* Providing 2nd Line Support to effectively resolve customer issues and problems.
* Planning, delivering, and evaluating system developments using the Agile methodology.
* Undertaking system upgrades (including testing, configuration, and issue management) both in and out of core hours.
* Collaborating with clinical teams to understand their needs and how the patient management system can be improved to enhance patient care.
About us
We are the Mental Health & Learning Disability NHS Trust for County Durham and Darlington, Teesside, North Yorkshire, York, and Selby.
From education and prevention to crisis and specialist care, our talented and compassionate teams work in partnership with our patients, communities, and partners to help the people of our region feel safe, understood, believed in, and cared for.
We nurture the recovery journey of anyone in need of our help. In Our Trust, everyone has a say in how they are supported and treated because we listen to every person in our care until they feel understood. Our patients, their families, and carers work together with us towards better mental health.
We're committed to new thinking that improves the wellbeing of our region. We connect with our communities and partners to get mental health care right, in areas that really need it.
We won't rest until everyone in our region has the mental health care they need to lead their best possible life.
Details
Date posted
20 May 2025
Pay scheme
Agenda for change
Band
Band 5
Salary
£29,970 to £36,483 a year per annum
Contract
Permanent
Working pattern
Full-time
Reference number
346-CORP-013-25-C
Job locations
Flatts Lane Centre, Normanby, Middlesbrough, TS6 0SZ
Job responsibilities
Please refer to the attached job description and person specification for further detailed information to ensure that you meet the role criteria before applying.
Person Specification
Qualifications
* Educated to degree standard or equivalent OR equivalent experiential learning in the field of Information systems design, development, and implementation.
Experience
* Experience of managing and administering a large information system.
* Experience of change control processes and producing technical specification options.
* Experience of managing and supporting complex database management systems in busy, confidential settings.
* Experience of a customer-led service.
* Experience of NHS IT systems and services.
* Experience of using and writing SQL and other system development languages.
* Experience in managing work packages.
Desirable
* Working in an NHS environment.
* Experience in the management of third-party suppliers.
Knowledge
* Good understanding of relational database management systems (RDBS).
* Up-to-date practical knowledge of the management and use of Software application platforms, including SQL, IBM, Oracle.
* Knowledge of one or more computer system(s), hardware, or software and procedures to develop reports, documents, and spreadsheets.
* Good understanding of system change control processes, upgrade paths, and release management.
* Good knowledge of standard PC applications (. PowerPoint, Word, Excel).
Desirable
* Knowledge of current NHS legislation, policies, and procedures relating to data protection.
* Knowledge of clinical processes/terminology.
* Knowledge of the development cycle including requirements gathering, design, build, test, release, and sign-off.
* Knowledge of change management principles (ITIL).
Skills
* Ability to work autonomously, under pressure, and meet deadlines using excellent organisational planning skills.
* Develop and maintain communication with people about difficult matters and/or in difficult situations.
* Advanced computer literacy and keyboard skills and technical skills in one or more of the following areas: Relational database skills and expertise, Systems programming languages, Advanced SQL, End-user interface design (UDFs).
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