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One Stop - Customer Service Assistant, Plymouth
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Client:
One Stop
Location:
Plymouth, United Kingdom
Job Category:
Customer Service
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EU work permit required:
Yes
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Job Reference:
2004a62bdae9
Job Views:
4
Posted:
02.05.2025
Expiry Date:
16.06.2025
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Job Description:
One Stop • Millbay Plymouth • Apply by 11-May-2025
About the role
What is in it for you
Job Description
We’re looking for a Customer Service Assistant to join our team at One Stop, a subsidiary of Tesco. As a Customer Service Assistant, you will work in a fast-paced retail environment where no day is the same.
You will play an important role in the daily operations of our store by providing excellent customer service, stocking shelves, processing payments, and helping maintain the store’s appearance.
Since the customer is at the heart of everything we do, you will constantly look for ways to improve service through on-the-job coaching and feedback.
You will contribute to creating a safe and welcoming environment for both customers and colleagues.
You will be Responsible For
* Serving customers with passion and pride, providing natural and friendly service.
* Encouraging customer feedback through surveys.
* Working across all store areas including online, tills, replenishment, vending, and stock routines to meet customer needs.
* Following safety training and procedures.
* Participating in seasonal, community, and charity events to foster an inclusive atmosphere.
* Understanding store performance and contributing to profit targets.
* Living our values, making everyone feel welcome, and following policies.
* Accurately clocking in and out for shifts.
* Following security procedures and wearing safety equipment.
* Following the 'think 25' policy when serving age-restricted products.
* Responding promptly to assistance calls and explaining actions to customers.
* Maintaining a clean, tidy, and organized store environment.
* Potentially managing shifts in the absence of supervisors.
* Adhering to all training to ensure safety and legality.
* If applicable, managing Post Office operations, including passing background checks.
Flexible Working
We support flexible working arrangements to accommodate different life situations. Discuss your needs during the application process.
Core Purpose
Serving our customers, communities, and the planet better every day.
Values
* Our customers are at the heart of everything we do
* We treat each other with respect
* We work together as one team
* We make things easier
About us
One Stop Stores Limited operates over 1,000 convenience stores across Great Britain, employing more than 10,500 colleagues. Our stores offer a wide range of products and services, including cash machines, Post Office, parcel services, bill payments, lottery, and vending solutions.
Part of Tesco since 2003, we operate from three distribution centers and serve communities throughout England and Wales.
Please Note
We only recruit individuals who have passed the school leaver’s age. Check your local school leaver age for eligibility.
Colleague Benefits include:
* 10% Discount in One Stop
* 10% Discount at Tesco & Tesco Cafe (increased to 15% on 4-weekly pay weekends)
* 20% Discount on F&F Clothing in Tesco Stores
* 10% Discount at Tesco Mobile
* 20% off insurance at Tesco Bank
* Discounted eye care via Vision Express
* Various discounts at Tesco Pharmacy
* Access to exclusive savings through Colleague Deals
* Save as you earn scheme
* WeCare support services including mental health and medical support
* Annual leave increases with service length
* Retirement Savings Plan
* Life Assurance
* Car Allowance (if applicable)
* Private Medical Insurance (if applicable)
* Flexible working options
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