Product Support Specialist £26,000 per annum rising to £27,000 per annum Rugeley | Full-time, Permanent Working Hours: Monday to Friday, 9am – 5pm (fully office-based) Why Join Our Client’s Team? Are you passionate about delivering exceptional customer service? Here’s your chance to be part of a company that truly values its people and offers fantastic perks to make your work experience enjoyable and rewarding! Benefits: Private medical insurance 20 days of annual leave plus bank holidays Access to exclusive discounts Free on-site parking Company canteen Key Responsibilities Product Support: Deliver expert advice, guidance, and solutions for repairs and replacement parts, making every customer interaction a positive experience. Complaint Resolution: Handle customer complaints with care, turning challenges into opportunities to enhance customer satisfaction. System Management: Use Zendesk for efficient data entry and maintain detailed records of customer interactions. Logistics Coordination: Organise courier shipments and manage consignments to ensure timely delivery. Collaboration: Work closely with internal teams and external partners to resolve issues promptly. Communication: Engage with customers across multiple channels including email, phone, and social media, representing the company’s values and standards. What You Bring to the Role Experience: At least 12 months in Product Support or Customer Service. Education: GCSEs in Maths and English (or equivalent) required; A-Levels preferred. Skills: Proficiency in Microsoft Word, Excel, and PowerPoint. Skills and Competencies Strong verbal and written communication skills. Ability to prioritise tasks to meet customer needs. Proactive in completing tasks and problem-solving. Skilled at managing multiple responsibilities in a fast-paced environment. Job Ref: EN849 Hollyfield Personnel do not contact or write to unsuccessful candidates. If you have not heard anything from Hollyfield Personnel within 5 – 7 working days of your application, you should presume that your application was unsuccessful. By applying for this vacancy, you are giving permission for Hollyfield Personnel to contact you and retain your details.