We are looking to appoint a Support Worker to work within the Direct Payments Team to provide advice and support to people accessing Direct Payments. WHAT IS INVOLVED? You will assist with the initial set up of a Direct Payment package and provide ongoing support to existing recipients, responsibilities include holding and managing your own case load. You will be required to conduct home visits for setting up direct payments and to verify documentation for DBS checks. Working across both children and adult services, including using different case management systems, part of the role will be providing guidance to staff on legislation and requirements for Direct Payments. Providing a high-quality customer services response to all users of the service, providing advice and signposting service users. We encourage you to contact Dawn Rogers -Team Manager, Direct Payments, dawn.rogers@durham.gov.uk Telephone 03000 269393 Or Rachael Barnes - Senior Support worker rachael.barnes@durham.gov.uk Telephone 03000 264237 to arrange an informal discussion about the role. WHAT WILL I NEED? This is a busy and varied job role which requires a person who has experience of working within a multi-agency environment. A good understanding and knowledge of computers and administrative tasks is valuable within this role, on the job training will be provided but skills and knowledge within an administrative or computer-based role would be beneficial. Required Qualifications:. 5 GCSEs including English Language (9-4/A-C grades) or equivalent relevant qualification. NVQ/Apprenticeship level 2 in Health and Social Care, or equivalent qualification Please refer to the attached person specification for the full criteria If successful, you will be required to apply for a Disclosure and Barring Service Enhanced Disclosure. REWARDS AND BENEFITS We offer generous rewards and benefits that are designed to help you perform at your best: Competitive salaries and 27 days holiday per year rising to 32 days after five years continuous local government service. Option to purchase up to 10 additional days annual leave per year. Excellent work/life balance through schemes including job sharing, compressed hours and flexi-time (allowing up to 13 flexi days per year). Hybrid working (home and office working). Excellent contributory career average Local Government Pension Scheme (LGPS). Plus, top up options - Salary Sacrifice Shared Cost AVC scheme and standard AVC scheme for members of the LGPS. Wellbeing Portal and access to an Employee Assist Scheme. Wide range of learning and development opportunities including professional qualifications, coaching and mentoring. Employee Benefits Portal and Lifestyle Savings Scheme (discounts across a host of major retailers). Discounted DCC gym membership. Staff networks run by staff for our staff, including Race Equality and Diversity, Disability, LGBT, Armed Forces, Carers, Menopause. Trade Union membership. A range of other salary sacrifice schemes such as car leasing. Rewards and benefits are subject to individual terms and conditions. Take a closer look: https://www.durham.gov.uk/article/26895/Rewards-and-benefits SOCIAL MEDIA Don’t see the perfect role for you right now? Keep an eye on our social media channels for updates on new opportunities at Durham County Council! Follow us on Instagram https://www.instagram.com/dccjobsandcareers/ Like us on Facebook https://www.facebook.com/durhamcountycounciljobsandcareers HYBRID WORKING Durham County Council currently operates a hybrid working policy where a model of 2 days in the workplace and 3 days at home/remote will apply. This model is pro-rated for part time roles and arrangements are at managers discretion, alternatively you can work all of your contracted hours within the workplace if you prefer. EQUALITY, DIVERSITY, AND INCLUSION We are a proud equal opportunities employer and recognise that a diverse, talented workforce brings new ideas and new perspectives, which will facilitate growth and improvements to services. We are committed to ensuring that our employment policies and processes are fair and equitable to all. We welcome job applications from everyone, and successful candidates are considered only on their skills and ability to do the job. As a Disability Confident Leader, we encourage applications from disabled people and provide support throughout the recruitment process. Take a closer look: https://www.durham.gov.uk/article/26899/Equality-diversity-and-inclusion-in-our-workforce INTERVIEWS Interviews will be held week commencing 21st July, 2025. We operate a guaranteed interview scheme for applicants that can show they meet all the essential criteria and have indicated they have a disability, are a looked after young person, care leaver or a veteran. HOW TO APPLY In line with the County Council's Recruitment and Selection Policy, please note that we are unable to accept CVs. Applications must be submitted on-line via the Northeast Jobs portal. Please use the ‘Person Specification’ section of your application form to demonstrate that you have the essential and where possible, desirable experience, skills, and knowledge. Candidates who do not evidence that they meet the essential qualifications and experience listed on the person specification will not be short-listed. If you have any support needs or require assistance when applying for this role, please contact our Recruitment Helpdesk on 03000 26 27 27 (option 1 AHS), or the Recruitment Team via email at recruitmentAHS@durham.gov.uk We collect personal information from you when you register with North East Jobs and make an application. Details on how we process your personal data is available in our Privacy Notice. https://www.durham.gov.uk/media/24645/Privacy-notice-human-resources/pdf/PrivacyNotice-HR.pdf PLEASE NOTE THAT ALL COMMUNICATION REGARDING YOUR APPLICATION FOR THIS POST WILL BE SENT TO THE EMAIL ADDRESS THAT YOU HAVE REGISTERED WITH NORTH EAST JOBS, INCLUDING YOUR INVITE TO INTERVIEW IF YOU ARE SHORTLISTED. PLEASE CHECK YOUR EMAIL AFTER THE CLOSING DATE FOR NOTIFICATION FROM DONOTREPLY@NORTHEASTJOBS.ORG.UK AS YOU WILL NOT BE NOTIFIED BY ANY OTHER MEANS. PLEASE ENSURE YOU CHECK YOUR JUNK MAIL. VPRS/161