Job Overview
As a Portering Manager, you will be responsible for the efficient and safe management of all portering services within the hospital, with a primary focus on patient movement and waste management. This also includes the coordination, supervision, and development of a large team of porters to ensure timely and compassionate transportation of patients, as well as the effective movement of equipment, specimens, waste, and supplies. The role is critical to supporting clinical services, enhancing patient experience, and maintaining the smooth operation of a busy healthcare facility operating 24/7.
Main Responsibilities
* Lead, recruit, train, and develop a large portering team, creating a high‑performance culture focused on professionalism, wellbeing and patient‑centred service.
* Manage staff rotas across a 24/7 operation, ensuring optimal staffing levels and fair application of HR policies, performance management, and succession planning.
* Oversee the central portering control room to ensure efficient task allocation, dispatch, and tracking, maintaining strong service levels across all hospital departments.
* Ensure the safe and timely movement of equipment, specimens, medical gases, waste, supplies, and other key items, maintaining compliance with infection control, COSHH, and health & safety standards.
* Monitor, report, and improve performance against KPIs and SLAs, conducting regular audits and implementing service improvements where required.
* Manage departmental budgets, equipment maintenance, and resource utilisation, identifying opportunities for efficiency savings and improved service delivery.
* Build strong relationships with clinical teams, estates, security, and external contractors, acting as the main point of contact for portering and waste‑related issues.
* Oversee waste management operations and contracts, ensuring compliance, addressing service failures, and delivering waste‑related improvement projects across the organisation.
What We're Looking For
* Experience as a Portering Supervisor/Manager, or equivalent (Logistics)
* Exposure of operating within a hospital environment.
* Excellent communication skills.
* Strong people skills.
Benefits
Our market‑leading offering provides you with benefits that suit your lifestyle. We have a virtual GP on hand for you and members of your household, allowing you to get expert advice by video or phone without having to leave your home. We offer financial wellbeing assistance through our Salary Finance scheme, allowing you to access 50% of your earned pay before payday for a small fee, as well as competitive loans. When you join us, we’ll give you a link to our flexible lifestyle benefits platform, Choices, where you can purchase up to five extra days’ holiday each year, buy critical illness insurance, seek dental treatment, or purchase technology products at an affordable cost.
We give you access to high street discounts from thousands of well‑known retailers, gyms and more through our MiDeals platform, and we have a cycle‑to‑work scheme. Life cover of up to four times your salary is available, along with enhanced pension contributions, a save‑as‑you‑earn scheme, and a Mitie Matching Share Plan (you could even be awarded free shares in Mitie). We award our employees with Mitie Stars as recognition for their hard work, with cash prizes up for grabs each month and a chance to win a top prize of £10,000 at the end of the year.
Our success is a direct result of the experience and quality of our people. Progressing your career is therefore a top priority for us, and we offer a diverse variety of training and development avenues via a wide selection of learning resources to suit you.
Inclusion & Accessibility
We are committed to ensuring our recruitment process is inclusive and accessible to all. If you have a disability or long‑term condition and need us to make any reasonable adjustments during the recruitment process, please let us know by emailing Harnaik Sahdra at Harnaik.sahdra@mitie.com.
About Mitie
Since 1987, Mitie’s 80,000 employees have been maintaining companies globally. We are the UK’s leading facilities management and professional services company, with clients ranging from household names in banking, critical government sites, hospitals and schools.
Apply Now
Apply now to join our team.
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