You will be welcomed into a friendly, motivated and highly successful team working within a state-of-the-art facility. As a Bookings Advisor you will be focused on ensuring that a high level of customer care is given throughout the customer journey. The role is fast-paced in a process-driven environment where you are rewarded for excellent achievements with incentives.
Responsibilities
* Obtain relevant information from the customer regarding their repair to ensure all necessary work can be carried out.
* Confirm with the customer their check in time and the duration that their car will be on site.
* Arrange with customers if any alternative transport is required, and book them into a courtesy vehicle.
* Check vehicle history and identify if any additional work is required such as recalls, service pack and warranty details.
* Seize opportunities to upsell products and services when they arise.
* Confirm and update vehicle details, customers' address, contact numbers and email address for each booking.
* Capture/update GDPR preferences.
* Advise customers with a guide price for the routine servicing and repair of their vehicle.
* Targeted outbound campaigns – including upselling services to our existing clients.
* Identify and overcome objections.
Working Hours
41.25 Hours Monday to Friday with a rota on Saturday
About the Opportunity
If you are driven, dedicated to delivering an exceptional customer experience and have a passion for working within a premium brand then this is a fantastic opportunity to develop your career with one of the largest BMW and MINI retailers in the country. The successful candidate will have previous experience within a customer experience role and preferably have experience with working on telephones.
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