Location: Durham, Newcastle, Sunderland
Job type: Full time | Posted date: 24-Oct-2025
Salary: £29,000 – £36,200 (£4,700 overtime + £2,500 commission)
Must live in: NE12, NE13, NE23, NE25, NE26, NE27, NE28, NE29, NE30, NE24, NE61, NE22, NE15, NE64, NE17, NE62, NE63, NE65, NE66, NE4, NE5, NE6, NE7, NE8, NE9, NE10, NE11, SR4, SR5, SR6, SR7, NE1, NE2, NE3
You’ll be out and about, travelling to different locations and meeting new people every day. If you want to make a real difference, this is it.
No two days are the same. One day, you could be installing cutting‑edge broadband in a customer’s home; the next, you’re troubleshooting an issue and helping someone get back online.
We’ll fully train and support you every step of the way through a detailed onboarding stage when you join.
What You’ll Do
* Install and maintain broadband, TV, and phone services to customers’ homes.
* Quickly resolve technical issues, ensuring customers stay connected to what matters most.
* Provide exceptional service that leaves every customer satisfied and smiling.
* Work independently with the backing of a supportive team, always there to help you deliver your best.
Want to see what it’s all about for yourself? Copy this link into your browser to see a day in the life of our Field Service Engineer.
The must haves
* A UK manual driving licence.
* Confidence working at heights and outdoors in all weather conditions.
* To live in one of the specified postcodes above.
Skills
* A problem‑solving mindset and a passion for helping customers.
* A methodical, organised approach to work.
* The ability to be composed and adapt to any situation.
What's in it for you
* A starting salary of £29,000 with the potential to earn up to £36,200 through on‑target earnings (£4,700 overtime + £2,500 commission).
* Private medical cover through BUPA (including upgrade options to cover loved ones), a healthcare plan, and critical illness insurance.
* Market‑leading maternity, paternity, neonatal, and carers leave policies.
* 25 days of annual leave, UK bank holidays and your birthday off. Plus, the option to buy and sell up to 5 extra days.
* A 4‑day working week – After training, you’ll work 37.5 hours across just 4 days (Monday to Saturday), with shifts ranging between 7.5 and 10 hours.
* Up to 10% employer pension contributions and life insurance.
Next steps
* Complete our quick online application and video assessment.
* If successful, chat with one of our friendly recruiters to learn more.
* Attend an interview with a manager to see if we’re a great match.
Seniority level
Entry level
Employment type
Full‑time
Job function
Information Technology
Industries
Telecommunications
So, if you’re ready for a rewarding career where no two days are the same, apply today.
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