For further information about this role, please contact Gareth Cinnamon (Deputy Head of Digital Systems) via gareth.cinnamon@nhs.net.
About The Role
Mid Yorkshire Teaching NHS Trust (MYTT) is embarking on a major digital transformation through the implementation of the award‑winning Nervecentre Electronic Patient Record (EPR) system. This transition from legacy systems to a modern, integrated EPR represents a significant step forward in supporting safe, efficient and high‑quality patient care across the Trust.
The Digital Systems Team is responsible for the management, maintenance, development and operational stability of its clinical digital systems. As a Digital Systems Support Officer, you will be a key member of this specialist team, supporting the transition to the new EPR and the ongoing support and optimisation of existing clinical systems.
Main Duties
* Monitor and manage incoming requests from the Digital Service Desk, resolving or escalating issues in line with agreed Service Level Agreements (SLAs).
* Provide specialist support for a range of clinical digital systems, including SystmOne, Cancer Information Systems, Electronic Prescribing Systems, PAS.
* Assist with the configuration, maintenance and optimisation of clinical systems to ensure availability, performance and data integrity.
* Deliver second‑line support, investigating and resolving technical and application issues, liaising with other digital teams and third‑party suppliers as required.
* Support the assessment of user and training needs, contributing to the preparation and maintenance of high‑quality system documentation and guidance materials.
* Assist the Digital Systems Manager with system upgrades, changes and implementations, including testing, release planning and rollout activities.
* Participate in change management processes, including writing and executing test scripts and validating changes in test environments prior to live deployment.
* Review system release notes and contribute to updates of standard operating procedures, business continuity plans and support processes.
* Maintain a strong focus on information governance, confidentiality and data protection, ensuring compliance with Trust and national policies.
* Support data quality and system housekeeping activities to ensure clinical systems operate smoothly and efficiently.
* Communicate system changes, issues and updates clearly to users and stakeholders using verbal and written methods.
* Work collaboratively with the Digital Systems Manager to support digital projects and workstreams, providing information to the Digital Programme Office as required.
* Promote a culture of continuous service improvement within the Digital Systems team.
* Deputise for the Digital Systems Manager when required, including attending meetings and supporting junior staff.
* Work flexibly across Trust sites and, where required, outside of core hours to support system changes, upgrades or service continuity.
Qualifications
* Educated to Degree level or equivalent experience.
Experience
* Significant experience of the use and configuration of Clinical Systems within specialist Service Areas.
* Demonstrated relevant experience of system configuration and, as well as training, advice and support to end users, analysing problems and providing solutions in Clinical Systems.
* Experience of working both independently and in a team‑oriented collaborative environment.
Knowledge And Awareness
* Highly computer literate.
* Excellent Microsoft Office skills.
* Ability to work with sensitive information in line with the Data Protection Act and Caldicott principles and approach issues diplomatically.
* Experience of using a call resolution system.
* Ability to work autonomously and use initiative and judgement in decision making.
* Knowledge of Information Standard Notices, NHS Performance Indicators and NHS Datasets.
Our Benefits
* Access to the NHS pension plan.
* Generous holiday allowance of 27 days plus bank holidays, increasing with 5 and 10 years of service.
* Exceptional employee health and wellbeing services.
* On‑site nurseries and childcare salary sacrifice scheme.
* Home electronics scheme.
* Cycle to work scheme – subject to eligibility criteria.
* Car lease salary sacrifice scheme – subject to eligibility criteria.
* Working carers support and advice, carers network and carers passport.
* Flexible working options and family and carer‑friendly policies.
* Established staff networks, including LGBTQ+ and Race Equality.
* Career progression, training and support.
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