ServiceNow Configuration Administrator
Location: Remote
Security Clearance: Ideally SC Cleared
Day Rate: Competitive
Contract Length: November 2025 - March 2026 (Subject to Extension)
About the Role
We're seeking a ServiceNow Configuration Administrator to support device Lifecycle Management (DLM) service. This is a hands-on configuration and support role focused on enabling bulk device refresh processes via ServiceNow.
You'll work across multiple sectors and teams, helping ensure the smooth delivery of our refresh services during a period of growth. Your contributions will directly impact service quality and customer satisfaction.
Key Responsibilities
* Configure core data in ServiceNow: Locations, Schedules, Appointments, Assets, Stockrooms, Work Orders
* Triage and troubleshoot service-impacting issues with internal IT teams
* Support ad-hoc data/statistics requests
* Recommend and document service/system improvements
* Maintain operational documentation
* Stay current with ServiceNow features and maintain certifications
* Collaborate with stakeholders to ensure consistent processes
* Communicate system/process changes and their impacts
* Review release notes and validate system functionality post-upgrades
* Act as a ServiceNow and DLM refresh SME, sharing knowledge across teams
Essential Skills
* 6+ months in a ServiceNow-focused admin/coordinator role
* Solid understanding of ServiceNow components: tables, fields, reports, flows, business rules
* ServiceNow System Administrator certification (or equivalent)
* Strong communication skills for technical/non-technical audiences
* Excellent organisational skills and ability to manage multiple workstreams
* Self-driven with a desire to grow technical capabilities
Desirable Skills
* Additional ServiceNow certifications (ITSM, FSM, Asset Management, Walk-up)
* Basic JavaScript understanding
* Foundational knowledge of integrations
* Ability to apply transferable skills from previous roles
JBRP1_UKTJ