About Phoenix\n\nPhoenix Equipment Ltd is a growing independent provider in the tachograph industry, delivering a comprehensive range of services including parts supply, product support, training, calibrations, and repairs. We are looking for an enthusiastic individual to join our team as an Administration Assistant Graduate Apprenticeshipâallowing you to earn while you learn and develop valuable professional skills.\n\nIn this hands-on apprenticeship, youâll play a vital part in our operations, supporting various business functions:\n\nâ Customer Engagement: Be the first point of contact, providing effective solutions & ensuring exceptional service to foster strong client relationships.\nâ Operational Excellence: Keep our systems running smoothly, maintaining accurate records to support efficiency.\nâ Process Improvement: Contribute ideas to enhance workflows and optimise administrative operations.\nâ Supporting Financial Operations: handling invoicing and assisting with financial documentation.\nâ Working with key business tools: utilizing ERP systems, finance software, and Microsoft 365 packages.\n\nAs you develop in the role, youâll have the opportunity to take on more responsibilities and gain a solid understanding of how different functions of the business work together. Weâre looking for someone enthusiastic and full of ideas to help us improve processes and drive innovation within the company. Comprising 1 day at Dundee University and 4 days at our Dundee-based office during term time (full-time at the office out of term time) you will:\n\nâ¢\tGain in-depth knowledge of business functions, organisational strategies, and financial models to analyse and improve performance effectively.\nâ¢\tDevelop key skills in leadership, project management, and team management while understanding the role of technology in enhancing business processes.\nâ¢\tHone your ability to communicate effectively across diverse media platforms, cultivating a deep understanding of organisational culture and the interconnection between markets, strategies, and environmental factors.\nâ¢\tDevelop expertise in the tachograph sector, gaining an in-depth understanding of DVSA requirements and compliance regulations essential for efficient tachograph workshop operations and logistics across the EU.\n\nAs part of your role, you will be required to fully engage with the requirements of the University of Dundeeâs Graduate Apprenticeship Programme. Failure to do so will result in the termination of your employment. \n\nUpon successful completion of the four-year course, you will graduate with a BSc (Hons) Business Management (Graduate Apprenticeship) Degree. Essential Skills and Attributes\n\nâ¢\tStrong Communication Skills â Ability to interact professionally with customers and colleagues.\nâ¢\tAttention to Detail â Accuracy in maintaining records, processing orders, and handling financial documentation.\nâ¢\tProblem-Solving Mindset â Proactive approach to improving processes and overcoming challenges.\nâ¢\tOrganisational Skills â Ability to efficiently manage multiple tasks and coordinate between work and university commitments, ensuring productivity in both areas.\nâ¢\tTech-Savvy â Comfortable using Microsoft 365, ERP systems, and finance software or willing to learn. \nâ¢\tCustomer-Oriented â Positive approach to client interactions, providing solutions and excellent service.\nâ¢\tTeam Player â Willingness to collaborate and contribute ideas to improve workflows and business functions.\nâ¢\tAdaptability & Initiative â Willing to take on new responsibilities as you progress and drive innovation.\nâ¢\tDemonstrated Interest in Business - Ability to demonstrate an interest in business management or operational processes\n\nBenefits\nâ¢\tEarn a full time wage while you learn \nâ¢\tFully funded tuition fees by the Scottish Funding Council through SAAS\nâ¢\t30 days holiday a year \nâ¢\tWage: £25,000\nâ¢\tMentor support\nâ¢\tImmediate start available with a view to start University classes in September 2025\n\nCourse Eligibility \nâ¢\tThe Graduate Apprentice must be a resident in Scotland at the start of their programme (and stayed in the UK for three years and two months prior).\nâ¢\tTheir usual place of work must be in Scotland.\nâ¢\tUndertake an additional 7-9 hours of study (on average) per week outside of your contracted hours.\nâ¢\tThey should not already have a qualification at the same level in the same subject.\nâ¢\tMust have one of the following:\no\ta Modern Apprenticeship in a relevant area (SCQF Level 6)\no\ta Foundation Apprenticeship in a relevant area and two Highers (English and maths are preferred)\no\tBBBC at Higher (English and maths are preferred)\n\n