Team Leader - Dedicated Services
We have an exciting opportunity for a Team Leader - Dedicated Services to join the New Era team in Staffordshire, working 37.5 hours a week. This role involves travel between Stoke-on-Trent and Staffordshire.
Do you want to make a difference every day? Do you want to contribute to change & improvement for those who need it? Do you have resilience & adaptability?
Responsibilities
* Managing dedicated caseworkers including Independent Domestic Violence Advocates (IDVA), Domestic Abuse Practitioners (DAPs), and Children and Young Persons case workers within the New Era Safe Accommodation Team. The team offers a dedicated and priority service to individuals affected by domestic abuse under the safe accommodation remit.
* Supporting your team with case allocation, risk assessments, and regular case reviews.
* Leading partnership development with referral sources, including regular contact with local refuges and safe accommodation partners.
* Assisting with performance management and service insights.
Requirements
* Good understanding of domestic abuse
* Good organisational skills
* Managerial experience
About Victim Support
Victim Support is an independent charity providing specialist services to people affected by crime across England and Wales. We aim for a world with fewer victims who have stronger rights, better support, and influence in the Criminal Justice System. We are committed to safeguarding and promoting the welfare of children, young people, and vulnerable adults. We value diversity and inclusivity, welcoming applicants from all backgrounds, particularly from Black, Asian, and minority ethnic communities. We also support disabled candidates through our Guaranteed Interview Scheme.
What We Offer
* Flexible working options including hybrid working
* 28 days annual leave plus Bank Holidays, rising to 33 days
* Additional day off for your birthday, with options to buy or sell leave
* Pension scheme with 5% employer contribution
* Enhanced sick pay, maternity, and paternity payments
* Discounts on high street, retail, holiday, gym, entertainment, and leisure
* Access to financial wellbeing resources
* Employee assistance programme and wellbeing support
* Opportunities for career development and progression
This role is based across Stoke and Stafford offices, with travel required. Hybrid working can be applied for after 6 months' probation.
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