Job Title: Home Fraud Team Leader
Location: Bexhill or Leicester (Hybrid Working)
Welcome to Hastings
We’re a digital insurance provider with ambitious plans to become The Best and Biggest in the UK market. We’ve made huge investments in our data and tech capabilities over the past few years, along with nurturing our 4Cs culture. We’re proud of the journey we’re on as a company and know that our continued success will rely on the contribution of our talented colleagues.
We provide insurance for over four million customers, but we know there’s even bigger opportunity out there. The fact you’re now reading this job advert means we’ve tempted you to find out more about #lifeatHD – we really hope you like what you see, and you’ll join us to share in the success of the exciting chapter that lies ahead.
We understand some people may not apply for jobs unless they feel they tick every box. If you’re excited about joining us and think you have some of what we’re looking for, even if you’re not 100% sure we would love to hear from you.
Role overview
You’ll be enhancing the team’s performance in line with our Anti-Fraud strategy by providing operational leadership, effective coaching delivery and supporting in indemnity spend reduction and customer risk protection.
Job details – you’ll need to have demonstrable experience in:
1. Strive to exceed individual and team objectives through managing colleagues, workloads and performance
2. Implementing our Fraud strategy and the creation and introduction of relevant performance measures
3. Working with your team and wider business areas, such as Claims Audit, to ensure the team’s quality and development needs are met on a day-to-day basis
4. Ensure each and every colleague is supported with regular 121s, performance development plans and follow management processes for underperformance, behaviours and absence
5. Collaborating with other teams and wider stakeholders/departments to ensure alignment and embedment of our Anti-Fraud strategy and philosophy
6. Celebrating success and creating a winning environment with your team – ultimately rewarding and recognising colleagues for the great work they do
Essential skills/experience:
7. Claims Fraud technical knowledge, including a strong commercial and operational understanding in the department
8. Strong understanding of motivation and able to demonstrate how and what makes a high performing team
9. High level of self-awareness and understand of others, able to flex leadership and communication style to get the most out of our colleagues
10. Excellent stakeholder management experience with a proven collaborative approach to problem solving
11. Strong coaching ability – able to support colleagues to encourage development and consistent performance
As a Disability Confident employer, we’re committed to ensuring our recruitment processes are fully inclusive – what this means to you is if you’re applying for a job with us, you’ll have fair access to support and adjustments throughout your recruitment journey. We also welcome applications through the Disability Confident Scheme (DCS). For more information on the DCS, please visit our inclusive business page on our career's website.
Regrettably, we are unable to offer sponsorship for this role.
Benefits: In addition to a competitive salary you will also receive…
Flexible working – we champion a flexible hybrid working approach – please speak to your recruiter to discuss in more detail
Competitive bonus scheme - all colleagues are eligible for our annual 4Cs performance bonus
Financial wellbeing – as well as providing you with 4x your salary with our life assurance cover, income protection at no extra cost, and matched pension contributions up to 10%, we are proud to provide you with an award winning package which includes – discounts, cashback, free independent mortgage advice and free access to financial wellbeing support
Mental wellbeing programme – we have the thrive mental health app, our colleague assistance programme available 24/7, our own in-house mental health first aiders, support groups and a dedicated team to make sure we are covering your needs
There's more! – 25 days annual leave + bank holidays, with the option to buy or sell one of your weeks, access to our health care cash back plans, dental plans, discounted health assessments, Cycle to work and tech schemes, discounted and free onsite facilities, social events throughout the year and much more ….
Join us and you’ll find a different way of doing things. We call it the 4Cs. We focus on getting it right for our colleagues, customers, company and community. As one of our colleagues, you’ll be helping to drive our growth, so in return, we’ll give you all the support, training and development you need. Our 4Cs principles are simple: we believe by creating the right culture for our colleagues and giving them the right tools to do their job, we’ll deliver good outcomes for every customer, helping us to grow the company profitably and sustainably and allowing us to invest in the communities we serve.
Hastings Group is an equal opportunities employer which means we treat people fairly. We welcome applications from all suitably skilled persons regardless of their gender, age, race, disability, ethnic background, religion/belief, sexual orientation, gender reassignment or marital/family status. Please also note that we have a thorough referencing process, which includes credit and criminal record checks.
At Hastings Direct, we’re committed to creating an inclusive environment where everyone has the opportunity to succeed. If you require any reasonable adjustments during the recruitment process, we encourage you to be open with us. Our recruitment team is here to provide the support you need to ensure a fair and accessible experience for all.
Job posting end date: