Why N-able
IT doesn’t get better than this! N-able isn’t just another software company – we’re going places, and we’d love for you to be a part of that journey. With N-ablites in more than 15 countries around the world, you’re adding your unique voice to a diverse team of people who are supporting our customers, and one another. The Way We Work, our hybrid working model based on trust and flexibility, allows you to maximize your contributions while growing your career. Join a team where you can make a difference!
We’re on the hunt for a dynamic, customer-focused Product Manager whose focus is Product Research and Experience to create transformative products for Enterprises and Managed Service Providers (MSPs). Your mission? To transform IT possibilities into real-world capabilities. You’ll be a relentless advocate for our customers, using data to drive business decisions. This role will use quantitative and qualitative data to influence strategic decisions across product teams and the business, leading large-scale, cross-team research projects to elevate the N-able product portfolio. You bring a strong customer focus, a data-driven approach, and thrive in a fast-paced environment, looking for opportunities to lead and collaborate.
Join our Product team to uncover latent user needs, identify opportunities and shape the future of N-able products and user experiences. Collaborate closely with executives, Designers, Product Managers, and Engineering teams to lead research that informs innovative product design and development. Dive deeply into the user base, uncovering challenging problems and identifying solutions. You are independent, self-motivated, and thorough, advocating for users and delivering actionable insights. As a subject matter expert, you possess deep quantitative and qualitative research skills and methods, bringing data driven insights which are actionable.
The role is based in our Edinburgh hub.
What You'll Do
Research Strategy:
* Quantitative Research: A quantitative methods expert, you will deliver surveys, A/B testing, and analytics to gather data on user behaviour and experience. Experience with tools such as Qualtrics, Pendo, Tableau, Chorus.ai and Salesforce preferred.
* Qualitative User Research: An expert in user and customer Interviews, you will perform discovery, concept validation, and evaluative research (e.g., one-to-one interviews, surveys, prototype testing, usability) to gather insights into user needs, behaviours, and pain points. Experience with customer and user interview techniques is needed. Service design (and research informing service design) is an asset.
* Scanning and foresight research: Consolidate multiple external sources – qualitative and quantitative – to inform product direction and roadmaps.
* Analyse Data: Identify trends, patterns, and areas for improvement in products and services from research data. Work with and across internal data stakeholders to combine and analyse patterns and deliver insights. This spans sales data, financial data, win/loss data and product data.
* Synthesize Findings: Generate actionable insights and recommendations for product improvements based on research findings.
* Develop Research Strategies: Align research strategies with the product roadmap and business goals.
* Strategic Planning: Define research strategies, prioritize projects, and ensure research efforts align with business goals.
Stakeholder Collaboration:
* Collaborate with Cross-Functional Teams: Work closely with business leaders, designers, product managers, engineers, and other stakeholders to integrate research findings into the product development process.
* Facilitate Workshops: Surface internal hypotheses, increase knowledge sharing, and spread user empathy.
* Advocate for User-Centered Design: Promote a user-centered design approach with an outside-in mindset, ensuring user needs and feedback are prioritized.
Innovation & Improvement:
* Shape the Future: Help define the product, customer and UX Research strategic direction of the product portfolio, using data and user insights to continuously improve solutions.
* Problem Solving: Identify and address usability issues and user experience problems to improve the overall user experience.
* Improve Continuously: Drive improvement by identifying, exploring, planning, and developing research methodologies, research plans, workshops, data analysis, and reporting.
* Stay Updated: Keep abreast of the latest product, customer and user research methodologies, trends, practices, agile techniques, and tools.
Communication & Advocacy:
* Communicate Research Insights: Present research findings to stakeholders, including executives, designers, product managers, and engineers, using data visualizations and storytelling.
* Influence Product Decisions: Use research insights to influence product decisions, ensuring products are user-centered and meet the needs of the target audience.
* Advocate for User-Centered Design: Promote a user-centered design approach with an outside-in mindset, ensuring user needs and feedback are prioritized.
What You'll Bring
Experience & Technical Skills:
* Experience: Ideally 8+ years in user, customer or product research, particularly in B2B SaaS and security-focused companies or technology/fin-tech products.
* Technical Skills: Proficient in user research software, insight repositories, and data analysis tools such as Qualtrics, Miro, Pendo, Google Analytics, Condens, Tableau, RallyUXR, and Salesforce.
* Cybersecurity Knowledge: Understanding of cybersecurity principles and practices.
* Qualitative and Quantitative Methods: Skilled in conducting and analysing user interviews, surveys, usability tests, and contextual inquiries. Strong ability to synthesize data from various sources into actionable insights.
Research & Analytical Skills:
* Strong Research Skills: Ability to design and execute research studies, analyse data, and synthesize findings.
* Analytical Skills: Identify key trends and patterns in data and propose innovative solutions to user pain points.
* Problem-Solving: Flexible and agile problem solver who can pivot quickly and anticipate changes in an evolving technology environment.
Leadership & Collaboration:
* Leadership: Proven success in leading UX and product research projects across a portfolio of products and driving teams in a fast-paced environment.
* Collaboration Skills: Strong interpersonal skills and ability to build and sustain trusting relationships with cross-functional teams, including designers, product managers, and engineers.
* Mentorship: Ability to mentor and guide junior researchers and associates.
Communication & Advocacy:
* Excellent Communication Skills: Strong verbal and written communication skills, with the ability to effectively communicate research findings to stakeholders and diverse audiences.
* Storytelling: A storyteller who can deliver the "why" behind customer needs and behaviour, engaging cross-functional teams in an impactful way.
* Presentation Skills: Experienced in presenting research to various audiences, including leadership teams and at team offsites.
Organizational & Strategic Skills:
* Organizational Skills: Strong organizational, planning, and time management skills; capable of independently managing multiple studies simultaneously.
* Strategic Planning: Quickly understand the root of business questions and apply research techniques, frameworks, and agile methods to address them.
* Entrepreneurial & Self-Motivated: Entrepreneurial mindset with a bias toward execution and agility, motivated to drive business growth and user-centered design.
Purple Perks
* Medical, dental and vision coverage
* Generous PTO and observed holidays
* 2 Paid VoluNteer Days per year
* Employee Stock Purchase Program
* FuN-raising opportunities as part of our giving program
* N-ablite Learning – custom learning experience as part of our investment in you
* The Way We Work – our hybrid working model based on trust and flexibility
About N-able
At N-able, Inc. (NYSE: NABL), we are a global software company that turns IT possibilities into capabilities. That means we partner with technology leaders who support companies around the world by offering secure infrastructure and tools to navigate their evolving IT needs. We build strong relationships with our customers to help them thrive at every stage of growth, and at the heart of this effort is our network of N-ablites—a global team of extraordinary, diverse creators who are dedicated to making a difference in how our partners do IT.
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