London đ | hybrid 3 days a week | competitive salary + 30% bonus + car allowance |
at wagamama, food is life đ„ą and weâre here to make every bite count. With over 165 restaurants across the UK (and growing fast) weâve been dishing up vibrant, fresh asian inspired flavours since â92. Itâs all about good food, good vibes, and good company đđ„
Were looking for a director of delivery operations to join us on our journey đ± Ready to dive in and stir things up?
what we need |
you to lead and be accountable for optimising our out of restaurant (oor) and delivery operations, driving operational excellence at region, area and restaurant level. Working closely with cross functional teams including technology, marketing, commercial and operations this role will design strategies to improve speed, order accuracy and operational efficiencies ensuring this influences overall profitability
what youâll do |
* develop and implement a scalable, efficient delivery operations strategy aligned with the overall commercial strategy for delivery brand standards and guest expectations
* improve restaurant workflows and kitchen operations to reduce errors, increase speed and ensure order accuracy.
* analyse operational delivery metrics, including fulfilment, speed, time, and implement corrective actions as needed with regards operations.
* oversee and partner with technology team across pos, kds and delivery technology integrations ensuring seamless technology performance is maintained and improved for operational excellence
* managing a team of 3 delivery and out of restaurant business partners ensuring there is synergy and alignment across all regions
* working in partnership with key stakeholders to build, maintain and evolve the oor training plans for best in class our of restaurant operations management
* perusing innovative solutions to operational problems or bottlenecks (e.g. tablet consolidation, label printers, prep time resets) and owning the trial processes as appropriate
* distribution of weekly operational kpis to support overall commercial and business kpi reporting / trading review with actionable operational insight.
* working with aggregator operational teams and ensuring a seamless customer experience from order to fulfilment
what youâll need |
* 5+ years experience in senior delivery or operations leadership roles
* proven success in leading cross functional teams and managing complex stakeholder relationships
* background in qsr, fast casual or multi brand hospitality groups
* deep understanding of 3rd party delivery platforms
* analytically minded, interested in data and making evidenced-led decisions
* strong understanding of all the back-office systems within the ordering process
* strong project management skills, able to deploy teamâs and own time / effort efficiently
* able to dive in the detail and step out, as and when required, prioritising time and effort in return for commercial / operational reward
who youâll be working with |
* chief commercial & marketing officer
* executive director - operations
* marketing director
* technology director
* director of central operations
* director of change
* chief transformation officer
* delivery + out of restaurant business partners
* head of food + menu innovation
whatâs in it for you |
* competitive salary + 30% bonus potential + car allowance
* flexible hybrid working (with option to work + eat from one of our restaurants!)
* modern offices + culture to be proud of
* ÂŁ200 monthly wagamama food allowance â enjoy all your favourite dishes on us!
* private healthcare
* 3% pension contribution
* 25 days holiday plus bank holidays â plenty of time to relax and recharge
* + further discounts across retail, hospitality & leisure â perks that make life sweeter
* Supporting you every step of the way! family-friendly pay: 26 weeks full pay + 13 weeks half pay for expectant or adopting parents
nothing brings people together like great food. no matter where youâre from or who you are, youâve got a seat at our table | because food is the ultimate connector, and here everyone belongs