Overview
The Compliance Officer Repairs and Voids will play a vital role within the Compliance Team at Concept Housing, ensuring that properties are maintained to a high standard and remain compliant with all statutory and contractual obligations. The officer is responsible for coordinating repairs, managing voids, and supporting compliance activities to ensure residents have access to safe, well-maintained accommodation. This includes working closely with contractors and landlords to deliver services that meet CHA’s specifications and standards, while also supporting the wider compliance team in achieving its goals. The role demands proactive engagement with stakeholders, effective contract management, and a commitment to delivering value for money. The officer ensures that all required and emergency works are completed in allocated timescales and budgets, contributing to the overall quality and sustainability of CHA’s housing provision.
Key Responsibilities
* Provide contract management support, ensuring that contractors and sub-contractors operate in line with agreed specifications and conditions.
* Schedule and oversee repairs and void works, ensuring timely completion and adherence to quality standards.
* Monitor performance, manage KPIs and SLAs, and ensure that all compliance documentation is accurate and up to date.
* Liaise with internal departments and external stakeholders, including residents, to resolve issues and provide practical solutions.
* Identify areas of non-compliance, offer guidance to contractors and residents, and escalate concerns where necessary.
* Contribute to surveying and quality assurance checks, manage budgets within the service area, and support the delivery of accurate management information.
* Stay informed of regulatory changes, promote continuous improvement, and uphold Concept’s values in all aspects of work.
Requirements and Details
* Senior level: Entry level
* Employment type: Full-time
* Job function: Legal
* Industries: Non-profit Organizations
Note: Interviews may be arranged throughout the application period and the vacancy could close at short notice. All applicants will be notified of the outcome of their application.
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