Job Description
Service Design & Transition Manager – Operational Services
Contract
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Join MBNL—where mobile infrastructure powers digital Britain. As the Service Design & Transition Manager, you’ll play a pivotal role in redefining our Shared Operations service, ensuring it's fully aligned with evolving shareholder needs.
Responsibilities of the Service Design & Transition Manager include:
* Lead delivery of revised service designs for MBNL’s strategic operational model
* Align cross-functional teams and stakeholders to drive transformation outcomes
* Define and implement changes to operational processes and IT/OSS capabilities
* Represent Operations across leadership, ensuring clarity on service levels, KPIs and ownership
* Shape the transition plan and communicate progress at senior levels
The successful Service Design & Transition Manager will have:
1. Strong telecoms or infrastructure service operations experience
2. Proven understanding of ITIL v4 and service management best practices
3. Comfortable driving stakeholder consensus across complex ecosystems
4. Skilled in translating customer experience goals into operational design
5. Ability to problem-solv...