Job Title: Property Manager
Location: Preston - Easthams & Co
Brand: Leaders
Salary: Competitive Salary
Hours: Monday to Friday 9am - 5:30pm
About Easthams & Co:
Easthams & Co, part of LRG, is a highly regarded independent lettings and property management agency based in Preston, Lancashire. Established in 1984, the company has over 37 years of experience and is trusted by over 1,000 landlords for its honest and reliable service.
Job Summary and Key Responsibilities:
Reporting to the Team Manager/Head of Centre, Leaders are seeking a Property Manager to join our dedicated and dynamic team based in Preston. Experience is preferred. The role involves ensuring high-quality service for tenants and landlords, acting as a point of contact, assisting with inquiries, booking appointments, and managing the tenancy process from start to finish.
Key Responsibilities:
* Provide excellent telephone and written communication during the tenancy.
* Understand and respond to tenants' maintenance requirements, offering triage and resolution where possible.
* Communicate unresolved issues to landlords with solutions and coordinate works with contractors.
* Update all parties regularly via phone, email, or text, and log notes accordingly.
* Make regular ‘well-being’ calls to landlords.
* Coordinate with the property management team to ensure works are completed and invoiced within 21 days, updating customers on progress.
* Ensure all properties comply with mandatory legislation and company policies.
* Work with Property Inventory Clerks to ensure property inspections are carried out and communicate findings to landlords and tenants.
* Contact managed landlords and tenants two weeks prior to check-out to explain the process and timeframes.
* Handle deposits for non-managed tenants under the No Deposit Scheme.
* Ensure the check-out process is followed and communication sent via the Depositary site.
* Collaborate with team leaders, head of centres, and branch network to understand reasons for lost units.
* Maintain high levels of communication with internal and external customers.
What we are looking for:
* Excellent communication skills, both written and verbal.
* Professional telephone manner.
* Strong organisational skills, time management, and attention to detail.
* Full UK Driving License required.
What we offer:
* Opportunities for career growth and advancement within the company.
* Market-leading training and ongoing professional development.
* Access to a diverse portfolio of properties.
* Supportive and collaborative team environment.
Benefits:
* Competitive salary and incentives.
* Quarterly and annual awards.
* Salary sacrifice pension scheme.
* Generous holiday allowance, increasing with service.
* Parental leave and fertility policies.
* Staff discounts.
LRG is an equal opportunities employer and encourages candidates of all backgrounds to apply. We look forward to welcoming a dedicated individual who shares our commitment to excellence in the real estate industry.
Note: LRG does not engage recruitment agencies for hiring. All job openings are managed internally, and unsolicited CVs from agencies will not be considered.
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