Do you want to work with great people and feel confident that your colleagues are always there to support you? We are looking for an outstanding individual to join our care at home team as a Training and Quality Manager, to support our Caregivers in providing exceptional care to clients who reside within their own homes.
The Role:
* Design and deliver training programmes to our Caregivers. These include our Induction Program which runs alongside the Care Certificate, Basic Life Support, Moving & Handling, Medication Administration and specialist care courses such as Stoma Care, Catheter Care etc
* Mentor and support Caregivers in achieving their Care Certificate within their first three months.
* Deliver training and coaching at client properties, using specialist equipment if neccessary.
* Complete competency assessments, identifying staff development needs and work with Caregivers to produce and achieve their personal development plans
* Maintaing accurate training records using a matrix, coordinating training updates as required within good time to ensure compliance with Trusted Homecare policies and those of our Regulator the Care Quality Commission.
* Complete staff supervisions, caregiver meetings and support visits
* Assist staff in Professional Development ie: NVQs/ Diploma's or additional training as desired.
* Undertake Client Quality Visits or Care Reviews, updating client care plans and risk assessments so our Caregivers are able to deliver care that is personalised
* Build and maintain positive relationships with clients and their families
* Respond and deal with client and CAREGiver queries effectively.
* Ensure auditing of daily logs and medication records are completed within desired time frame, completing action plans if required for improvement.
* Complete care visits as and when require to ensure quality care can be achieved.
* To act as the Oncall Manager two evenings per week and one weekend in 3.
Desired skills:
* Organised and flexible to meet the needs of the business. Some evening and weekend work will be required.
* Good working knowledge of IT systems with experience of Microsoft Office and virtual communication platforms with the aptitude to learn and adopt new technologies and software where appropriate
* Must have full driving license and means of transport to provide training and support at client homes
* Level 3 or above NVQ in Health and Social Care or equivalent
* PTTLS or AET Level 3 or above
* Experienced in the delivery of care and training services
* Passion for delivering the highest quality care to our clients and helping them to live independently and happily in their own homes
* Good communication skills with the ability to build rapport quickly
You must have full driving license and access to reliable transport due to holding the on-call facility and having to attend rural locations out of hours.
We would be happy to discuss applications from those looking for full or part time work. This position will include some unsocial hours including at times weekend working.
If you would like to ask any questions about the role please contact Abigail on 01983 655059 or email hello@trustedhomecareltd.co.uk
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