We are seeking a motivated and customer-focused individual to join our clients dynamic team in the UK. In this role, you will be responsible for providing support to the field sales team and ensuring excellent service to our customers.As a Customer Support Representative, you will play a key role in building and maintaining strong relationships with our customers by making outbound calls and discussing products & booking appointments as well as dealing with incoming calls. As well as assisting with order processing, handling enquiries, and resolving any issues that may arise. The role:• Serve as the main point of contact for customers, providing timely and professional assistance via phone & email.• Work in collaboration with the sales team by making outbound calls, prospecting and booking TEAMS appointments for either yourself or sales representative to attend to discuss products and services• Handle incoming calls and emails, addressing customer enquiries and providing product information.• Process customer orders accurately and efficiently, ensuring timely delivery and resolving any discrepancies.• Collaborate with various internal departments, such as Warehouse & Territory Managers, to ensure smooth order fulfilment and customer satisfaction.• Handle customer complaints, concerns, and issues with patience and professionalism, aiming to resolve them promptly and effectively.• Maintain and update customer accounts, ensuring accurate and up-to-date in...