Vehicle Technical Support Specialist
Location: Manchester – Hybrid
About The Role
We currently lease out over 180,000 vehicles in the UK that, from time to time, need maintenance, servicing and repair. In this role, your main focus will be to ensure vehicle downtime is kept to a minimum, while also providing technical support to both internal and external customers, managing technical complaints and assisting the wider Fleet Services teams.
Key Responsibilities
* You will be required to authorise work requests via the 1Link system.
* Challenge suppliers and suggest alternative more cost‑effective solutions.
* Build and maintain relationships with internal customers, drivers and garages.
* Update systems and databases accurately.
What We’re Looking For
Ideally, you will be a qualified motor vehicle technician with an NVQ Level 2/3 (or equivalent) and knowledge of the 1Link system. LCV (Light Commercial Vehicle) experience would be a bonus.
Skills
* Impressive communication (verbal & written) skills.
* Qualified (ideally) motor vehicle technician.
* Efficient and accurate working style.
* Team player with a strong customer focus.
Package
We offer a basic starting salary of up to £29,000, plus a bonus of up to £1,100. You will receive 25 days holiday (plus bank holidays), an extra day off for your birthday, and the option to purchase an additional 5 days.
Benefits
* Private medical cover, including a digital GP service.
* Company pension with up to 10% employer contribution.
* Discounts on our products and services and on many high‑street brands.
* 2 paid volunteering days every year.
* Free on‑site gym.
* Subsidised restaurant serving chef‑prepared breakfast and lunch, plus discounted Costa Coffee.
* Flexible benefits to suit your lifestyle.
Ready to make a difference?
Sound interesting? Click to apply and our Talent Acquisition team will review your CV.
Interview Process
* Telephone interview with the Talent Acquisition team.
* 1‑hour meeting with the hiring panel, including a competency‑based interview.
* If you’re not shortlisted, we’ll still let you know the outcome of your application.
Commitment to Equality and Inclusion
We’re passionate about being a consciously inclusive employer, with a strong Speak‑Up culture. We’re also proud to be a Ban the Box employer as part of our commitment to a fair and inclusive society for all.
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