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Tenancy Sustainment Officer
Location: 23 Russell St, Keighley BD21 2JU
Working Hours: 37 hours per week
Contract Type: 2 year fixed term contract
Salary: £24,243-£28,930
Make a real difference in your community
Are you passionate about helping others live safer, healthier and more independent lives?
Join Waythrough, one of the UK’s leading mental health and social support charities, and make a lasting impact every day.
About the Role
To provide comprehensive housing related support to persons with a variety of vulnerabilities and complex needs to enable them to maintain their tenancy and to achieve their aspirations for independent living, alongside pragmatic and intensive housing management functions.
What You’ll Do
1. Work in partnership with the Housing team and Local Authority and attend relevant meetings to ensure we are providing housing and support to the cohort most in need.
2. Collaboratively work with other Waythrough services to ensure the provision of tailored and wrap around support is provided.
3. Identify tenants’ individual support needs, through consultation and agreement with them (where appropriate with external services), devise and implement suitable support plans to ensure that identified support needs are met.
To Succeed in This Role, You’ll Need:
4. CIH or equivalent Housing Qualification
5. Good general education with ability to progress onto professional qualification in Housing.
6. Ability to write clear reports and make recommendation
7. Must have a valid driving licence and own vehicle
To view the full job description please click
About Waythrough
Waythrough was formed in 2024 following the merger of Humankind and Richmond Fellowship. Together, we’ve created one of the largest mental health and social support charities in England.
Every year, we support around 125,000 people through nearly 200 services – and it’s all made possible by our 3,500 brilliant staff and volunteers.
We’re in the process of integrating systems and processes across our newly merged organisation. That means some roles may still be branded ‘Humankind’ or appear on our partners’ job sites (such as Richmond Fellowship or Aquarius). This is a temporary step while we complete our transition.
Waythrough was formed in 2024 following the merger of Humankind and Richmond Fellowship. Together, we’ve created one of the largest mental health and social support charities in England.
Every year, we support around 125,000 people through nearly 200 services – and it’s all made possible by our 3,500 brilliant staff and volunteers.
What We Offer
We value the people who make a difference every day. Alongside meaningful work, you’ll enjoy a comprehensive benefits package:
8. 27 days’ annual leave, rising to 32 after 1 year (plus bank holidays)
9. Pension scheme with 4.5% employer contribution, matched up to 6.5%
10. Life assurance (3× annual salary)
11. Enhanced sick pay and family-friendly pay
12. Birthday leave and the option to buy up to 5 extra days’ annual leave
13. Professional fee reimbursement for relevant qualifications
14. 24/7 online GP access and Employee Assistance Programme
15. Recognition and long service awards via our and portals
16. £500 bonus
17. Cycle to Work scheme and Credit Union membership
18. Discounts via Blue Light Card, Charity Discounts, Extras and Tickets for Good
19. Free will writing service and wellbeing initiatives throughout the year
Inclusion and Accessibility
Waythrough is proud to be an equal opportunities employer. We welcome applications from all backgrounds and communities — especially those with lived experience of the issues we support.
If you need adjustments or support to apply, please email .
How to Apply
If you’re viewing this advert on an external platform such as Indeed, please click ‘Apply via Company Website’ to view the full job description and submit your application.