We are Blacks and have been since 1863. We live and breathe the outdoors, from simple walks and technical hikes to arduous expeditions and intrepid exploration. Our aim has always been to make the outdoors as accessible as possible to everybody, ensuring that they have the right clothing and equipment for wherever their adventure takes them.
From our nautical-based beginnings, we’ve grown to be one of the most recognizable names on the high streets in the UK. We’ve evolved to a point where our extensive range is available online, allowing us to equip like-minded enthusiasts with the best clothing, footwear, and equipment across the world.
Role Overview:
Make Blacks a great place to shop by delivering exceptional service that puts customers at the heart. Maintain high store standards by following processes, policies, and principles, helping us become the nation’s favourite outdoor retailer.
Key Duties/Responsibilities:
1. Engage customers following our service model.
2. Support a culture of exceptional customer service and win customers for life by exceeding their expectations.
3. Create a safe and compliant environment for colleagues and customers.
4. Stay updated with product knowledge to assist customers effectively.
5. Follow company processes and policies.
Skills/Experience/Knowledge:
* Support colleagues by mentoring and sharing knowledge to strengthen the team.
* Communicate clearly and confidently, both verbally and in writing.
* Prioritize workload effectively to meet team goals.
* Passion for customer service with a proven record of excellence.
* Knowledge of local market trends, competitor activity, and community growth opportunities.
Behaviours:
* Champion Blacks’ vision, purpose, and values as a positive role model.
* Bring passion and energy to create an unbeatable team environment.
* Be open to ideas and embrace change with a learning mindset.
* Show self-awareness and empathy.
* Collaborate effectively with the team.
* Demonstrate resilience and tenacity.
* Take responsibility for customer impact.
* Maintain personal integrity.
* Be punctual and meet deadlines.
* Handle multiple issues under pressure.
We offer our employees some fantastic benefits:
* Staff Discount on JD Group and other brands.
* Discounted membership at JD Gyms.
* Opportunities for personal development and growth.
Please note that due to high application volumes, if you do not hear back within two weeks, your application was unsuccessful. Successful candidates will be contacted for an initial meeting and subsequent interview with the hiring manager.
Note: If you are not a passport holder of the country for the vacancy, you may need a work permit. Check our Blog for more information.
Do not include bank or payment details in your application. All applications should be submitted via the 'Apply now' button.
Created on 26/04/2025 by TN United Kingdom
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