We have anexciting opportunity for a Reservations Agent to join our highly successfulteam here at our Knightsbridge Hotel. To be successful in this role you will need to beconfident and an engaging communicator ensuring inspirational service isdelivered to our guests. Working as part of our front office team, you will beexpected to demonstrate excellent attention to detail, organisational andinterpersonal skills.
We are looking for a Reservations Agent who is customer focused,demonstrates warmth and excellent communication. You will beconfident in your knowledge of the hotel rooms and facilities, being at ease whenrecommending rates and packages to guests and external agents.
What we Offer:
1. £ per hour
2. Discounts & PerksPlatform
3. Wage Stream – An employee app to stream your wagesbefore payday
4. Paid overtime
5. Flexibility
6. No splitshifts
7. Cycle towork scheme
8. Uniformand meals provided
9. Uniforms dry cleaned
10. Discounted personal dry cleaning
11. Social events, wellbeing and team activities
12. Fully funded English lessons
13. One paid volunteering day
14. Awardwinning training opportunities and career development
15. Firmdale experience and long service vouchers (afternoon tea, dinner for two, film cluband an overnight stay)
16. And muchmore!
What you Need:
17. Ability to work under pressure
18. Demonstrate excellent attention to detail
19. Passionate about providing excellent customer service
20. Organisational and Communication Skills
21. Ability to work within a team
Why join Firmdale Hotels?
FirmdaleHotels is an international award winning group comprising of 10 high end luxuryhotels and 8 bars and restaurants in London and New York.
We aredelighted to have been recognised by the hospitality industry for some of thegreat work our teams have done. To name a few of our recent awards andaccolades;
22. Firmdale Hotels - “Winner of the BestEmployer Award at The Cateys 2017 & 2020 and Number One in The Caterer BestPlaces to Work in Hospitality”
23. Manager of the year - Laura Sharpe,Cateys 2018
24. Hotel of the year - Group - Cateys2018
In line with the Asylum and Immigration Act1996, we do require all applicants to have the eligibility to live and work inthe United Kingdom. Documentation will be required at interview stage.