Walsall Healthcare NHS Trust provides integrated acute and community Healthcare in the West Midlands serving a population of 260,000 residents. Walsall Manor Hospital houses the full range of district general hospital services. The £170 million development was completed in 2010 and we are continually upgrading. Construction of the new integrated critical care unit was completed in 2018, extension of a Neonatal Unit and an approved plan to build a brand new, state of the art Emergency Department which commenced in 2021
We provide high quality, friendly and effective community health services from multiple sites covering Walsall. Our multidisciplinary services include rapid response and homebased care, so that those with long term conditions and the frail elderly can remain in their own homes.
We are recommended by colleagues as a place to work which is supported by the trusts values to work as part of a team, being respectful, compassionate and professional. We are committed to investing in our workforce
Following our recent CQC visit the Trust was rated as outstanding for care and this has been recognised by NHS Improvement.
The work we do is highly rewarding, and in addition to an attractive salary, we offer a valuable range of benefits, including: salary sacrifice scheme; car leasing scheme; on-site staff accommodation (subject to availability); the ability to retain your NHS pension (where applicable) or the opportunity to join an alternative scheme; and the opportunity to develop and implement your expertise in an encouraging yet challenging environment
We would particularly welcome applications from people from a Black, Asian and Minority Ethnic background and from people with a disability; these groups are currently under-represented at senior level, we value diversity within our Trust and are working to achieve equality in our recruitment.
COVID-19 vaccination remains the best way to protect yourself, your family, your colleagues and of course our patients from the virus when working in our healthcare settings. Whilst COVID-19 vaccination is not a condition of employment at this time, we do encourage our staff to get vaccinated. We will be checking the vaccination status of all new starters so that we can manage individual and environmental risks, and so that we can support those who may be undecided about vaccination. If you are unvaccinated there is helpful advice and information at COVID-19 Vaccination | How to access your vaccine in the Black Country and West Birmingham (blackcountryandwestbirmccg.nhs.uk ) where you can also find out more about how to access vaccination. There is a current Government consultation underway which will determine whether some new starters may need to be vaccinated.
Walsall Healthcare NHS Trust is proud to be part of the Armed Forces Covenant. The Trust currently holds the Bronze Award which underlines the Trust’s commitment to supporting the Armed Forces Community. As an organisation, we are aiming to achieve the next level Silver award, with our sights firmly on Gold.
RESPECT - COMPASSION - TEAMWORK - PROFESSIONALISM
Job overview
Applications are invited to join the MLTC team as a Band 5 Care Group Support Officer within the Medicine directorate. This opportunity will present a variety of roles within service management, such as; DM01, 18 Week RTT (ensuring that we are in accordance to local and national targets), demand and capacity, communication networking, managing patient pathways, procedural management, clinic configuration and staff management. As part of the Care Group management team you will need to work flexibly to meet the demands of the service and be able to work effectively with all clinical and non-clinical personnel.
Previous experience in managing a service is essential in addition to a calm and confident aptitude in a sometimes demanding and challenging environment.
Main duties of the job
Key Responsibilities
To support the Care Group Management by inputting and extracting data from
a number of sources in the development of dashboards, reports and updates
relating to the 18 week RTT
Monitor the Care Group PTL on a daily basis
Monitor the application of booking rules for outpatient sessions and ensure
optimal utilisation of capacity
Liaise and develop relationships with the access team to support and manage
patient pathways within agreed national and local waiting times.
Interpret the PTL and identify data quality issues
Interpret the PTL and identify any capacity issues
Support the Care Group Management team by liaising with clinicians to
develop actions to address 18 week RTT risks
To support the Care Group Management team in developing capacity anddemand models for clinical specialties
Support the Care Group Management team in the development of service
reviews and subsequent service redesign.
Working for our organisation
Walsall Healthcare NHS Trust provides a first class integrated acute and community healthcare service within the West Midlands serving a population of 260,000 residents. It employs more than 4,000 staff with a combined total income of just over £220m. Walsall Manor Hospital houses the full range of district general hospital services with 550 acute beds.
£50m has been invested in healthcare services over the last 12 months across the hospital estate which includes two new, state-of-the-art MRI scanners, the creation of a new 22 bedded Intensive Care Unit a new Obstetric Theatre and expansion of the Neonatal Unit.
The Trust has very strong set values very much aware of the need of meaningfully delivery of our strategic objectives, valuing to our colleagues to work as part of a team, being respectful, compassionate and professional. We are committed to strategically investing in the health and well being of our staff.
Walsall Healthcare is the host organisation for Walsall Together - an ambitious and exciting programmeto transform health and social care within the borough. The programme brings together local organisations including the CCG and GPs, Mental Health Trust and Council. Our joint vision is to address the changing needs of our population with integrated care solutions that maximise the potential of the individual person, the teams that support them and the wider health and care system
Detailed job description and main responsibilities
The role of this position is to support the Care Group Management team in the delivery and management of all patients on the DM01 and 18 week RTT pathways, both outpatient and in-patient; ensuring adherence to local and national targets. In addition, you will be required to ensure that processes within the care group pathways and quality indicators are being met. This will involve working with various levels of personnel in order to ensure that deadlines are met.
The Support Officer will support the Care Group Management team with the overall supervision of the medical secretariat within Long Term Conditions.
General Responsibilities - Managerial:
To supervise and lead a group of staff within the Medical Secretariat and incorporating all staff issues:
Sickness Management
Recruitment and Selection
Induction Training
Mandatory training and development in accordance with organisation policies
Training of staff in the work place
KSF Process and facilitation of continued professional development
Attendance records/signing time sheets
Managing of annual leave and time in lieu
Overtime management
Competency issues
Disciplinary issues – initiate appropriate action
Investigate and action complaints
Ensure a continuous level of staffing is available in the relevant areas
Person specification
Qualifications
* NVQ level 4 in Business Administration or equivalent experience
* Qualification in IT packages, ECDL or equivalent
Skills
* Ability to work using own initiative
* Ability to work effectively as part of a team
* Effective written and verbal communication skills
Knowledge
* Basic awareness or knowledge of NHS policy relating to patient access
* Must demonstrate and be aware of their strengths and weaknesses and area for development.
* Flexible and positive attitude to healthcare, caring manner and respect for others
Please note your application will be transferred from the NHS Jobs system to internal Walsall Healthcare Trac System. All correspondence will be sent via Trac
Following our recent CQC visit the Trust was rated as outstanding for care and this has been recognised by NHS Improvement.
** Please Note that this post may be identified as suitable and a preference given for Internal at Risk Employees**
We would particularly welcome applications from people from a Black, Asian and Minority Ethnic background and from people with a disability; these groups are currently under-represented at senior level, we value diversity within our Trust and are working to achieve equality in our recruitment.
IMPORTANT NOTE ON COMPLETION OF REFERENCE SECTION OF APPLICATION FORM
References from current and previous employers will be sought and must cover a minimum of 3 years employment. When completing the reference section of your application form, please give the address, telephone number and work email address of each of your current/previous line managers that cover this period. Failure to complete this section may result in your application not being processed.
Please review the attached Job description and person specification carefully before applying to ensure that you meet the essential job requirements.
Candidates should be aware that, regardless of country of origin, their ability to communicate in written and spoken English to the standard required to carry out the post, will be assessed during the selection process.
Referee email addresses should be provided on your application form.
Following the closing date, if you have not heard from us within 6 weeks you may assume your application has been unsuccessful.
We reserve the right to close this job early. Interested applicants are therefore advised to apply as early as possible.
If a large number of applicants meet the essential criteria then random selection will be applied.
We are committed to operating flexible working practices wherever possible and committed to equal opportunities.
Employer certification / accreditation badges
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Application numbers
Please note this vacancy may close early due to high volume of applications
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