Overview
Position: Store Supervisor (40 hours per week)
Location: Samsonite Bicester Village Store, 112 Pingle Dr, Bicester OX26 6EU
Availability: April 2026
Job Purpose
The Store Supervisor is responsible for assisting the Store Manager in the effective day-to-day running of the store to achieve optimum store profitability within set budgets.
The Store Supervisor includes but is not limited to the following major accountabilities:
* Store Performance and Analysis: Has awareness of every communication and instruction sent to the store. Is aware of store budget and targets and has a good understanding of KPI’s. Reports any information that can contribute to the success of the store.
Store Performance and Analysis
* Has awareness of every communication and instruction sent to the store.
* Is aware of store budget and targets and has a good understanding of KPI’s.
* Reports any information that can contribute to the success of the store.
Customer Service
* Applies the 4 mandatory selling standards with each and every customer.
* Applies every step of selling processes proposed by Training Manager, exploiting every customer opportunity.
* Uses up-to-date technical product knowledge to generate sales.
* Actively builds customer loyalty encourages personal trade.
* Provides outstanding and inspiring service delights beyond customers expectations by going the extra mile.
* Exceeds the company target Mystery Shopping results (75%).
* Reflects the values of the brand and demonstrates passion for the brand.
Human Resources Management
* Assists in training, coaching, motivating, developing and retaining staff.
* Assists in developing team spirit.
Stock Management
* Assists in managing stock.
* Ensures correct pricing of products displayed on the shop floor.
* Minimizes losses to achieve the company shrinkage target below 0.5%.
* Assists in inputting and planning all stock movement and coordinates with the central retail team.
* (FP: Adherence and upkeep of set store profile, FPS: input with RM about stock profile)
Operations
* Is aware of and applies each authorized company operational policy and procedure, paying special attention to his additional responsibilities like cash and banking, opening and closing, till procedures, etc.
* Completes and maintains all required paperwork meeting the required deadlines.
* Maintains permanent store cleanliness, appearance to offer a customer friendly environment.
* Performs all reasonably relevant duties that are requested by the Store Manager.
* If applicable, observes specific local requirements relating to the trading environment.
* Actively participates and attends appropriate training as and when required.
Merchandising, Marketing & Promotions
* Maintains store and window presentation and visual merchandising in accordance with defined standards.
* Has awareness of current promotions.
Communication
* Communicates in a clear, polite, courteous and understandable manner and listens to others.
* Keeps abreast of local and new market trends, shares this info and makes recommendations to the Store Manager.
* Complies with personnel dress code and grooming in line with company policy.
* Acts as an Ambassador of the Company and of the Company’s Brands
Security
* To ensure that any security issues are acted upon where possible and reported to Management.
* To remain vigilant when dealing with stock and monies, ensuring that Company Procedures are always adhered to.
House Keeping
* Maintain high standards at all times within the branch.
* Ensure that cleaning is carried out daily and look after all fixtures, fittings and stock
Attendance
* To report for work 10 minutes before the start of the shift in order to prepare for the scheduled start time.
* If absent or late, to contact the store at the earliest opportunity to allow for any alternative arrangements to be made.
* If employee is unable to attend work they must speak DIRECTLY to their Manager by TELEPHONE as soon as possible.
* Any LOSS of business time must be made up and discussed with manager.
* To attend training courses as directed by Store Manager, arriving at the training venue in a timely manner.
* To adhere to company attendance policy
Appearance
* Maintain a well-groomed, neat and tidy appearance at all times, in line with Company Dress Policy.
Health & Safety
* Ensure that any accidents or potential dangers to staff or customers are acted upon where possible and reported to Management.
* Be knowledgeable of Health and Safety Manual and fire safety procedures of managing agent within store.
Additional Responsibilities
* To perform duties of a similar nature as required and directed by Management.
Reporting line
The Store Supervisor is reporting to the Store Manager/the Assistant Store Manager
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