Overview
Director of Audiences & Visitor Experience, ROYAL EXCHANGE THEATRE. We are seeking a strategic leader to develop and deliver business strategies for RET, aligned with the business plan and funder requirements. This role provides senior leadership for Marketing & Communication, Sales, Hospitality & Events, and oversees the Head of Marketing, Head of Commercial, Hospitality & Events, Box Office & Membership Manager, Visitor Experience Manager, and CRM & Audience Data Manager.
Responsibilities
* Set and monitor all budgets and targets for Marketing, Box Office and Hospitality & Events; ensure accurate financial information is delivered to Finance and the joint CEO in a timely manner.
* Oversee the creation and delivery of all marketing and communications campaigns, ensuring RET’s brand positioning and key messaging remain positive and industry-leading.
* Lead the development of RET’s CRM system, maximise business intelligence available to all teams, and optimize system usage.
* Lead in developing RET’s digital strategies and oversee the management of the Box Office team to ensure first-class operations.
* Lead the Visitor Experience teams, foster cross-team collaboration and excellent communications; ensure exceptional customer service and knowledgeable, welcoming front-facing staff.
* Oversee training programmes to ensure core and casual teams comply with company procedures, legislation and industry best practice.
* With the Head of Commercial, Hospitality & Events, develop and drive RET’s food & beverage operation to position RET as a destination venue for food and drink in the City.
* Identify and pursue new business opportunities to deliver additional income streams for RET.
Employment type
* Full-time
Seniority level
* Director
Job function
* Other
Industries
* Advertising Services
Location: Manchester, United Kingdom
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