Customer Experience Coordinator (FTC until end of August 2026)
Role Outline
Providing a professional, well informed, and proactive customer experience for exhibitors and visitors for the Farnborough International Airshow (FIA). Guided by the Customer Experience Manager, working within in the customer experience team providing exceptional proactive and reactive customer service pre, during and post FIA2026.
The customer experience team are responsible for imparting important information to exhibitors, contractors, local residents and stakeholders addressing any potential questions early in the planning process and making sure that they have all the relevant information they require to make the most out of their investment at FIA2026. This will be a combination of proactive phone calls, emails and responding to incoming enquiries.
The customer experience coordinator will form part of the onsite FIA helpdesk team from 13th 24th July 2026 situated in the Show Control Office on a rota (same daily hours as contracted) to cover the open hours of 0700hrs 1900hrs.
The customer experience coordinator will be provided with the relevant training, resources, and direction to ensure that they can operate in line with the business values.
Role Responsibilities
Primary
1. Looking after the enqu...