Your responsibilities:
* Define and maintain a scalable, future-ready ServiceNow architecture for global environments.
* Lead architecture/design workshops, gap analysis, and provide technical governance.
* Drive implementation of ServiceNow modules across ITSM Pro, ITOM, ITAM, HRSD, IRM, and Financial Planning.
* Integrate ServiceNow with Active Directory, observability tools, and other enterprise systems.
* Establish and enforce platform governance, design standards, and release management processes.
* Ensure compliance with GDPR, cybersecurity policies, and audit requirements.
* Drive innovation through AI, predictive intelligence, automation, and low-code/no-code capabilities.
* Support Lighthouse implementations as scalable models for global rollouts.
* Collaborate with SIAM, OCM, and IT business units to drive adoption and maturity uplift.
* Lead design authority forums; mentor developers and administrators.
* Provide hypercare support, knowledge transfer, and user training during implementations