What You Will Be Doing
Parent Engagement & Strategy
* Lead and optimise parent engagement and enquiry journey
* Improve experience, conversion, and occupancy
Data & Performance
* Analyse data and track KPIs to drive improvements
* Provide insights to support decision-making
Systems & Processes
* Optimise CRM systems, workflows, and onboarding processes
Leadership & Commercial Support
* Lead and develop the team to deliver strong customer outcomes
* Support occupancy targets, acquisitions, and cross-team alignment
What Are We Looking For?
* Experience in commercial or customer engagement leadership, with a focus on conversion and customer journey optimisation
* Data-driven and commercially aware, with strong analytical and CRM skills
* Proven ability to lead, coach, and improve team performance
* Skilled in process optimisation and managing enquiry pipelines
* Customer-focused, adaptable, and an effective communicator
Core Benefits
* 33 days annual leave including bank holidays, with 3 days used during the Christmas shutdown period
* Christmas and New Year shutdown
* Flexible working options available
* Company pension scheme with employer contributions
* Statutory Sick Pay from day 1
* Certified Great Place to Work, voted for by our current colleagues
Enhanced Family and Wellbeing Benefits
* Maternity and adoption leave paid at 100 percent for the first 12 weeks
* Paternity leave paid at 100 percent for 4 weeks
* Parental bereavement leave up to 4 weeks paid
* Compassionate leave up to 2 weeks paid
* Miscarriage leave up to 2 weeks paid
* Wellbeing Day, an extra day off just for you
* The Grand Event, up to an additional week of annual leave to attend a significant life event after 2 years’ service
Even More Benefits
* Employee benefits portal with hundreds of retail discounts including ASOS, gym memberships, cinema, M and S and major supermarkets
* Medical cashback for dental treatment, physiotherapy and alternative therapies
* Recognition, rewards and team celebrations throughout the year, with May dedicated to celebrating our teams
* Tailored in house training and genuine progression opportunities
* Sustainability focus with Carbon Literacy trained teams and Eco Schools accreditation
Additional Information
Grandir UK is committed to safeguarding and promoting the welfare of children and young people. An enhanced DBS check is required for this role and will be carried out by our approved third party provider.
We are an equal opportunity employer and recruit based on merit.
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