Purpose of the Role
The Warehouse Administrator / Account Coordinator is responsible for supporting the smooth day-to-day running of warehouse administration while also managing customer account coordination and service support.
This role combines operational administration with customer-facing responsibilities, including order processing, account support, internal coordination, and communication with customers, warehouse, transport, and buying teams. The successful candidate will help ensure efficient warehouse processes and a consistently high standard of customer service.
Key Responsibilities
Warehouse Administration Duties
* Process and prepare daily order documentation for picking, dispatch, and delivery
* Manage incoming and outgoing emails and communications to ensure timely and accurate responses
* Maintain accurate and organised records, including filing and retrieval of order-related documentation
* Monitor short-term order changes and communicate updates clearly to warehouse, transport, and logistics teams
* Support the Warehouse Manager by taking ownership of day-to-day administrative tasks
* Input and maintain data within relevant systems, including Pegasus, Excel, and other internal platforms
* Assist with stock movement reports and general warehouse reporting
* Provide administrative cover and support during absences, peak periods, and busy operational times
* Help ensure warehouse paperwork and processes are completed accurately and on time
Key Skills and Experience
* Previous experience in a warehouse administration, logistics administration, sales support, customer service, or account coordination role
* Strong organisational skills and excellent attention to detail
* Confident communicator with a professional and personable telephone manner
* Ability to manage both internal administrative tasks and external customer relationships
* Good working knowledge of Microsoft Office, particularly Excel, Word, and Outlook
* Ability to use internal systems such as Pegasus and Trinity, or willingness to learn quickly
* Able to work under pressure in a fast-paced environment
* Proactive, reliable, and able to prioritise workload effectively
* Strong teamwork skills and the ability to work across warehouse, transport, buying, and sales functions
Hours of work are 08.00 - 16.30 Monday to Friday