The closing date is 28 April 2026
An exciting opportunity has arisen for an enthusiastic and self‑motivated individual to join the Specialist Weight Management Service, providing high‑quality administrative support to our team.
We are seeking a well‑organised team player with excellent communication skills and a can‑do attitude, who thrives in a busy, challenging yet rewarding environment.
In this role, you will manage letter queues, shared email inboxes, including responding to or circulating voicemail messages, requesting information from GP's / other hospitals, and act as a key point of contact for day‑to‑day enquiries. You will manage work queues, ensuring follow‑up appointments are booked in a timely manner and will help achieve our department's Advice and Guidance targets. The postholder will also provide general administrative support across the service to ensure smooth and efficient service delivery.
This is a hybrid role, incorporating a combination of onsite and home working.
Main duties of the job
To deliver and maintain a professional service to the Weight Management Service within the Wolfson Diabetes & Endocrine Clinic and to all its users, relatives and colleagues.
Benefits to you
At Cambridge University Hospitals, we want to do all we can to support good working days. We offer development opportunities and a wide range of benefits, including on‑site leisure facilities, a shopping concourse and day nurseries. Our good work programme currently includes providing reduced‑cost Stagecoach bus travel to and from Cambridge University Hospital site. Park and Ride bus journeys between Babraham Road and Trumpington sites are free, as is the route to and from Cambridge train station and our hospitals. We also subsidise the cost of parking on site for eligible staff.
Hot food is available 24/7 on CUH campus and at a reduced cost for colleagues. We have recently launched the first of our staff pod break spaces: a purpose‑created colleague‑only café with free tea and coffee, a break space and private outside area for colleagues to rest, refuel and recharge.
CUH is committed to assisting employees in achieving a good work‑life balance irrespective of role or personal circumstances. Flexible arrangements may include, but are not limited to, part‑time working, job‑share, term‑time working and flexible start and finish times.
Please note that if you would like to discuss the required hours of this role further, you should approach the contact given. In some cases, alternative working hours will be considered.
We welcome applications from the Armed Forces.
CUH is committed to promoting a diverse and inclusive community— a place where we can all be ourselves. We value our differences and fully advocate and support an inclusive working environment where every individual can fulfil their potential. We want to ensure our people are truly representative of all the communities that we serve. We welcome applications for all positions in the organisation irrespective of people's age, disability, ethnicity, race, nationality, gender identity, sex, sexual orientation, religion or belief, marriage and civil partnership status, or pregnancy and maternity status or social economic background.
Person Specification
Qualifications
* Educated to GCSE level or equivalent.
* NVQ level 2 Customer Service/ Business Admin /ITQ or equivalent experience.
* Typing qualification or equivalent.
* Secretary qualification or equivalent.
Experience
* Experience of working in a busy office environment or reception role.
* Experience of prioritising, planning and organising own tasks.
* Working with guidelines.
* Experience of customer service or dealing with the public.
* Experience of IT packages – Microsoft Office.
* Previous experience of working in the NHS.
* Previous experience of working within medical records.
* Experience of call handling.
* Experience of dealing with difficult situations and confrontations.
Knowledge
* Understanding of confidentiality and data protection.
* Understanding of customer service.
* Knowledge of the Trust including awareness of the Trust's priorities.
* Knowledge of Trust information systems.
* Knowledge of Medical Terminology.
Skills
* Ability to work as part of a team.
* Good communication skills including telephone, email and face to face.
* Ability to follow processes and procedures.
* High level of ability to organise and manage own time keeping to schedule and deadlines.
* Accurate and speedy typing and keyboard skills.
* Good organisational skills.
* Ability to meet deadlines.
* Willing to take on/learn new skills.
* Ability to show attention to detail and accuracy.
* Ability to adapt to change.
* Ability to work under pressure.
* Ability to store and safeguard confidential documents.
* Ability to touch type.
Additional Requirements
* The ability to understand and behave at all times towards patients, visitors and colleagues according to the Trust values of safe, kind, excellent.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
#J-18808-Ljbffr