Key Responsibilities:
* Operate independently as a mobile worker on responsive maintenance tasks.
* Manage daily workload effectively in response to scheduled calls.
* Carry out all work safely and to high-quality standards.
* Engage with residents to resolve issues or complaints professionally and respectfully.
* Ensure compliance with relevant regulations, industry standards, and legal obligations.
* Deliver a ‘right first-time fix’ approach to all assigned tasks.
* Undertake various trades-related tasks, including:
* Tiling
* Painting & decorating
* Basic plumbing
* Basic carpentry
* Complete weekly van checks to ensure vehicle safety and roadworthiness.
* Use company-issued tablets in accordance with Synergize policies for job tracking and updates.
* Promote the client's ‘families first’ culture in all interactions.
* Encourage and maintain a strong health and safety culture, addressing any risks or concerns.
Person Specification:
* Strong problem-solving skills with a collaborative mindset.
* Excellent time management and ability to work independently.
* Positive, proactive "can-do" attitude.
* Professional and courteous customer service skills.
Experience & Knowledge:
* Proven experience in one or more relevant trades.
* Previous experience in a social housing environment is preferred.
* Demonstrated ability to meet performance targets and deadlines.
Qualifications:
* Relevant City & Guilds or NVQ trade qualification(s).
* Full, clean UK driving licence.
* Ability to pass security clearance checks