Mercat Tours are looking for lively, confident and responsible Team Leaders to join our great team.
We’re inviting people who care about visitors, are passionate about our beautiful city, relish a challenge and will thrive working with our community.
Mercat is here for good.
We’re not about seasonal jobs, but lasting careers.
When you join us, you’re stepping into a permanent, secure job with top-notch training, career development and leadership that plans for the long-term good of our people, place and planet.
As a local family business and proud B Corp, we nurture our community to create a sense of belonging for our visitors and team alike.
That means we grow and thrive together, for good.
👉Choose Mercat for a reason, not just a season!
Your Skills and Strengths
* Calm under pressure
* Responsible, reliable and trustworthy
* Excellent working knowledge of Microsoft Office
* Positive and effective communicator
* Excellent organisational skills
* Excellent written skills
* Work independently and take responsibility
* Ability to use initiative
* Excellent negotiating and people management skills
* Thrives working in a team
* Friendly, energetic and helpful
* Passion for high quality product and visitor experience
* Commitment to be the best you can be
* A sense of humour!
Main Duties and Responsibilities
* Lead as a positive, supportive member of our great team
* Communicate, support and work with Storytelling, Operations, Groups and Visitor Experience Team to ensure a first class, visitor focused experience
* Involved in delivering all aspects of visitor facing and operational roles across the business
* Responsible for team and visitor safety and security
* Represent Mercat Tours in a positive, professional manner outdoors at the Mercat Cross and indoors at 28 Blair Street
* Share ideas on how to improve Mercat’s service and develop new business
* Help drive the growth of Mercat in a positive, sustainable future as part of our dynamic team
* Take ownership with positive and proactive approach to problem solving
* Operations:
o Working knowledge of operational procedures
* Visitor Experience:
o Ensure the sites are clean, safe and secure for visitors and staff, including tour route patrol
o Be aware of, and check, fire evacuation and H&S procedures
o Update on cellar stock and Storyteller equipment required
o Key holder and cashing up duties
o Complaint handling
o Maintain and report on site maintenance needs
o First Aider
* Assign and authorise additional tasks for team
* Ensure appropriate compliancy paperwork completed
* Maintain site ensuring 5 star experience throughout
Details
* Permanent role
* Part-time and full-time roles available
* 14hrs per week minimum paid, guaranteed
* Annualised hours, average 7-35hrs per week across season
* Shifts vary in length from 4.5 to 7hrs per day
* Working hours 9am – 10pm
* Flexible working requests available from day 1
* Working week Monday to Sunday with 2 consecutive days off guaranteed
* 3-month probationary period
* We are a Living Wage and Living Hours employer
Learn more https://www.mercattours.com/why-mercat/vacancies/
Excited to join us but not sure you tick every box?
Don’t worry. We don’t do boxes!
Our promise to be an inclusive employer runs deep.
A Warm Welcome for Everyone
Mercat Tours promises to provide valued Living Wage jobs and make diversity, equity, and inclusion part of everything we do – from the team we nurture, the visitors we welcome and the history we share.
We are continually growing to fulfil our ‘why’ – to make meaningful connections that benefit everyone in an inclusive way for all.
Looking to work in the attractions industry or for a new challenge within the sector?
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