Security Clearance
Due to the sensitive nature of this role, you will be required to undergo DV (Developed Vetting) level Security Clearance. An allowance of £5,000 per annum may be payable monthly while you hold this DV and continue to work in a role that requires that level of security clearance.
About the Role
The Capability Principal – Complex Programmes leads the team and the creation of end‑to‑end technical solutions in the GSS Complex Engineering space, ensuring that business requirements are translated into designs and deliverables that meet customer needs while considering the impact on all technical and business areas. This role is based in London or Ipswich, Monday‑Friday 37.5 hours per week. Candidates must be eligible to obtain DV Security Clearance and have lived in the UK for 10+ years.
What You’ll Be Doing
* Mentors, coaches, and manages the team to develop current and future capabilities and ensure high team performance.
* Oversees the capture of customer technical requirements and translation to detailed solution design in accordance with design methodology.
* Leads and sets the strategy for the Complex space, ensuring it is capable of delivering excellence in end‑to‑end technical solutions.
* Operates as an SME within own field of expertise, contributing towards the technical direction and determining the optimum solution design for customers.
* Oversees customer solution design engagement, optimising statement of work creation, including any 3rd party deliverables.
* Oversees the development of strong customer relationships at the senior level through specialist service design expertise and influencing the customer's service strategy and operational decisions.
* Leads customer migration planning and implementation.
* Manages the identification of potential risks and the implementation of controls and mitigations, ensuring compliance with relevant industry and company policies.
* Monitors change management, providing impact assessments and design documentation updates.
* Coordinates reviews of solutions to ensure full integration across all aspects, ensuring consistency in architecture and technical processes.
* Oversees the prioritisation of design and delivery elements, and allocation of project workload to ensure delivery on time and within budget.
* Strategises the development and evolution of products, continuously seeking to improve customer experience through the product lifecycle.
* Leads the implementation of continuous improvement opportunities to improve the customer solution design team's processes.
Essential Skills & Experience
* Solution Design: Designs the essential core building blocks that make up a technical solution.
* Requirements Analysis: Verifies that solutions will meet business and operational requirements and that the solution fits into a larger architectural strategy and underlying infrastructure.
* Technology Integration: Chooses and refines the technologies employed in a new product, process, or service.
* Technology Migration: Takes actions to move from one technology operating environment to another.
* Risk Management: Identifies, evaluates, and manages risks by developing and implementing strategies, frameworks, policies, procedures and practices.
* Business Process Improvement: Analyses business processes and workflows within the team and identifies new approaches to redesign business activities or optimise performance, quality and speed of processes.
* Presenting/Demonstrating: Describes a product or service to the customer and offers the customer an opportunity to verify facts and understand how it works.
* Proposal Development: Develops a compelling proposal including an assessment of competitive positioning and identifying steps to be taken.
* Inclusive Leadership: Leverages diverse and inclusive thinking to maximise the effectiveness and success of teams, policies, practices, and products.
* Decision Making: Gathers information, and analyses different scenarios, assesses alternative resolutions and reaches a decision.
* Customer Relationship Manager: Maintains relationships with customers, cultivating a favourable reputation by meeting customer needs effectively and promptly using data analysis to track and manage the overall relationship.
* Deep understanding of the role of technology provider into the community (customer base).
* Maintains DV+ clearance.
* Extensive experience leading end‑to‑end software/platforms/systems engineering teams.
* Leading highly complex and large customer projects in a professional or managed services environment.
Desirable Skills & Experience
* Member of a professional body, e.g., Institution of Engineering and Technology.
Benefits
* Company car scheme (or cash alternative).
* 15 % on target annual bonus.
* Private healthcare for you and your family.
* Access to an online private GP 24/7 for you and your immediate family.
* Market‑leading paid carers leave with up to 2 weeks off.
* Equalised maternity, paternity, and adoption leave – 18 weeks’ full pay and 8 weeks’ half pay.
* Discounted EE and BT products, including mobile and broadband.
* Market‑leading pension scheme – 5 % from you and 10 % from us.
* Holiday purchase scheme.
* Additional benefits available such as healthcare, dental, gym memberships and more.
#J-18808-Ljbffr